topic Paid for EE Plan but Data Not Showing on Account in Mobile Broadband

Paid for EE Plan but Data Not Showing on Account

pwaq — Fri, 06 Mar 2026 18:43:19 GMT

Hi, I just bought an EE SIM plan that was supposed to cost £10 but was on offer for £9. The plan should include 8GB of data and the usual allowances. However, when I logged into my EE account, it shows that the SIM doesn’t have any data or plan attached, and it asks me to buy a data add-on.

Since I’ve already paid for the SIM and the plan, I’m not sure why nothing is showing on my account. Could you please check this and help resolve the issue?

Re: Paid for EE Plan but Data Not Showing on Account

XRaySpeX — Fri, 06 Mar 2026 19:51:02 GMT

@pwaq : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Paid for EE Plan but Data Not Showing on Account

Josie_LFC — Thu, 16 Apr 2026 12:51:02 GMT

Did you sort this? I’m experiencing exactly the same with the same 8GB £9 plan.

Re: Paid for EE Plan but Data Not Showing on Account

Leanne_T — Thu, 16 Apr 2026 14:16:01 GMT

Hi there @Josie_LFC

Thanks for coming to the community,

When did you purchase the plan?

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂