topic Issue accessing my ee mobile account in Mobile Broadband

Issue accessing my ee mobile account

It006 — Tue, 02 Dec 2025 20:44:08 GMT

Get error message trying to manage my account. Message says to ring EE

Re: Issue accessing my ee mobile account

Chris_B — Tue, 02 Dec 2025 20:45:05 GMT

@It006 Then you call customer support as the message says.

Re: Issue accessing my ee mobile account

It006 — Sun, 21 Dec 2025 13:46:34 GMT

I have rang and spoken to three EE agents during the last fortnight, with each unable to resolve my issue logging into the website and the app, from different devices. They just say there may be a problem, and try again in few days, which I keep trying. Still get same error, there is an issue, contact EE

Re: Issue accessing my ee mobile account

Michael_D — Sun, 21 Dec 2025 15:56:26 GMT

Hi @It006

Thanks for coming to the community.

If there is a problem and it is referring you to call in, it will be something that our tech guides will need to look into further, and raise a ticket if needed, especially if it is impacting the app and website and on different devices.

I'd recommend getting back in touch with our tech guides to see what needs to be done, and ask them to open a complaint until it is resolved.

Michael

Re: Issue accessing my ee mobile account

Richthorpe — Thu, 08 Jan 2026 19:53:53 GMT

I am having the exact same issue, although I am able to log into my account on the website, but can’t actually do anything once I’m in my account. My phone contracts don’t show. I can see what broadband package I have but can’t view any bills.

if I try logging in on the app I get the message “sorry we can’t load that right now…”

when I speak to tech support they say try again later, there must be an issue. Yeah I know that since I can’t log in and have no functionality, tell me how to fix it!

can someone explain how I go about raising a complaint - hopefully that might kick start some action.

Re: Issue accessing my ee mobile account

Chris_B — Thu, 08 Jan 2026 20:07:08 GMT

Ask customer support to reset your account.