topic Re: Re: EE my return equiptment and are now billing me in Mobile Broadband

Re: EE my return equiptment and are now billing me

Carol771 — Fri, 21 Nov 2025 16:56:21 GMT

I've returned my broadband back ee but they told me I would get a refund coz they charged me but ive received nothing

Re: Re: EE my return equiptment and are now billing me

Linzi_H — Sat, 22 Nov 2025 09:38:12 GMT

Welcome to the Community.

If you have confirmation that your equipment has now been returned, it can take a few days for our team to process this and arrange a refund.

If you are now over any timescales given for your refund to arrive though, I would suggest calling the team directly, and they'll be able to let you know what stage things are at.

Linzi

Re: Re: EE my return equiptment and are now billing me

XRaySpeX — Sat, 22 Nov 2025 13:11:38 GMT

@Carol771 : What kit was it specifically?