topic Re: Help with mobile broadband in Mobile Broadband

Help with mobile broadband

And1983 — Mon, 03 Nov 2025 20:19:40 GMT

My mobile broadband keeps dropping ive done everything it says to do to restart it on off count 10 etc etc

Ive never used it my phone stays in router (BT wont fix the problem in my line due to my location) but it seems to be fine 1 min then the next nothing besides the red light of doom imat my wits end with it

Re: Help with mobile broadband

XRaySpeX — Mon, 03 Nov 2025 21:38:50 GMT

Is its SIM on contract or PAYG?

What does "Ive never used it my phone stays in router" mean? Expound!

Re: Help with mobile broadband

Ali_A — Tue, 04 Nov 2025 11:14:48 GMT

Hi @And1983

Is it the Wi-Fi between the Mobile Broadband and your device that is dropping, or is it the actual internet connection that drops?

Are you able to test the SIM card in a mobile phone device to see if the signal stays or drops?

You can test the coverage for the Mobile Broadband signal at Coverage Checker | EE

Ali

Re: Help with mobile broadband

And1983 — Wed, 05 Nov 2025 09:39:16 GMT

Never used it in my phone it always stays in the router

Re: Help with mobile broadband

And1983 — Wed, 05 Nov 2025 09:43:26 GMT

Ive checked coverage checker and its says its fine no outage in my area

It seems to be working fine now (shouldn't of said that lol)

But as I said it drops out mainly at night when im having a Netflix binge and getting to the gd part of the film lol

Re: Help with mobile broadband

Christopher_G — Wed, 05 Nov 2025 12:11:08 GMT

Fingers crossed that it stays steady for you, @And1983.

If it continues, it may be worth having a chat with our Technical Support team.

Chris