https://community.ee.co.uk/t5/Mobile-Broadband/5pm-mobile-broadband-does-not-work/m-p/1578002#M34376 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4883158">@Lia2810</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>If you restart the mobile WiFi device when the connection drops at 5PM, does this reconnect? Do you have any other EE Mobile devices? If so, is the mobile service affected at the same time?&nbsp;</P> <P>Our <A href="https://ee.co.uk/help/service-status" target="_blank">Service status </A>checker will show any known issues in the area. If you can check if we have anything reported and if not, you can report the drop in connection and the network team will get this looked into.&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Mon, 27 Oct 2025 08:47:41 GMT Leanne_T 2025-10-27T08:47:41Z https://community.ee.co.uk/t5/Mobile-Broadband/5pm-mobile-broadband-does-not-work/m-p/1577920#M34374 <P>Every night at about 5pm the mobile broadband goes off and I can’t use it for the rest of the evening&nbsp;</P> Sun, 26 Oct 2025 17:20:53 GMT https://community.ee.co.uk/t5/Mobile-Broadband/5pm-mobile-broadband-does-not-work/m-p/1577920#M34374 Lia2810 2025-10-26T17:20:53Z https://community.ee.co.uk/t5/Mobile-Broadband/5pm-mobile-broadband-does-not-work/m-p/1578002#M34376 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4883158">@Lia2810</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>If you restart the mobile WiFi device when the connection drops at 5PM, does this reconnect? Do you have any other EE Mobile devices? If so, is the mobile service affected at the same time?&nbsp;</P> <P>Our <A href="https://ee.co.uk/help/service-status" target="_blank">Service status </A>checker will show any known issues in the area. If you can check if we have anything reported and if not, you can report the drop in connection and the network team will get this looked into.&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Mon, 27 Oct 2025 08:47:41 GMT https://community.ee.co.uk/t5/Mobile-Broadband/5pm-mobile-broadband-does-not-work/m-p/1578002#M34376 Leanne_T 2025-10-27T08:47:41Z