topic Re: Ee 5g router wont work with ee phobe sim unlimited in Mobile Broadband

Ee 5g router wont work with ee phobe sim unlimited

cookywales — Sat, 25 Oct 2025 18:58:24 GMT

I have 2 ee phones,personal and work.when I am away i use the 2nd sim in an ee router.recently changed sim now nothing will attach.

Ee sim unlimited into 5g sim router.

Set up as directed,constant no internet.anyone got any ideas

Re: Ee 5g router wont work with ee phobe sim unlimited

XRaySpeX — Sat, 25 Oct 2025 19:23:30 GMT

It should providing it possesses some data.

Is the SIM on contract or PAYG?

Can you put it in a phone (or even while it is in router) & text AL to 150? What's it say?

Re: Ee 5g router wont work with ee phobe sim unlimited

cookywales — Sat, 25 Oct 2025 19:41:28 GMT

I have put this sim in a tenda sim router. Works perfectly

Its unlimited calls, data, etc

On contract

WillbText AL FROM PHONE and update

Re: Ee 5g router wont work with ee phobe sim unlimited

cookywales — Sat, 25 Oct 2025 19:53:45 GMT

Text 150 AL

Nothing came back

Re: Ee 5g router wont work with ee phobe sim unlimited

cookywales — Sat, 25 Oct 2025 19:58:10 GMT

From ee app

Re: Ee 5g router wont work with ee phobe sim unlimited

Christopher_G — Sun, 26 Oct 2025 11:13:48 GMT

Hi @cookywales

Which EE router is it? Have you tried resetting the router?

Chris

Re: Ee 5g router wont work with ee phobe sim unlimited

cookywales — Sun, 26 Oct 2025 12:48:55 GMT

Hi please see screenshots of 2 routers i have reset back to factoey settings

Re: Ee 5g router wont work with ee phobe sim unlimited

Christopher_G — Sun, 26 Oct 2025 14:04:17 GMT

OK, thanks @cookywales

I can't think of any reason why this wouldn't be working. It may be worth speaking with our Technical Support team so they can check everything from our end and run through some troubleshooting with you.

Let us know how you get on.

Chris