topic Re: Can I change my mobile plan in Mobile Broadband

Can I change my mobile plan

georgianoke — Fri, 03 Oct 2025 09:49:41 GMT

Hi, can I change my mobile plan midway through my contract? I had it in June last year, but I don't need as much data as I though, can I change to a cheaper package now?

Re: Can I change my mobile plan

XRaySpeX — Fri, 03 Oct 2025 11:19:04 GMT

You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

Re: Can I change my mobile plan

Michael_D — Fri, 03 Oct 2025 11:54:12 GMT

Hi @georgianoke

Welcome to the community.

If you are still in contract, you'd not be able to reduce the plan.

The only exception to this is if it has been increased after the new contract started, then you can speak to our customer service guides to reduce it back to the plan you started the contract on.

Michael