topic Re: MacBook won’t connect to 5G smart Hub in Mobile Broadband

MacBook won’t connect to 5G smart Hub

GG597 — Wed, 17 Sep 2025 11:14:14 GMT

Hi,

we have a 5G smart hub for our shop. We have a iPad, iPhone that all connects and works fine to the hub but the MacBook Pro just won’t connect.

it picks up the hub in the WiFi and connects to it then drops out almost immediately. MacBook has latest software update, tried turning everything off and on again and nothing works. It just won’t connect and stay connected. So frustrating as everything else connect and works just fine.

Any ideas?

Re: MacBook won’t connect to 5G smart Hub

Chris_B — Wed, 17 Sep 2025 12:10:00 GMT

@GG597 on the MacBook click on the WiFi and remove it from the MacBook., totally removed that that connection name from the device.
Setup the connection from scratch

Re: MacBook won’t connect to 5G smart Hub

GG597 — Wed, 17 Sep 2025 12:52:13 GMT

Thanks Chris, already tried this.

internet will stay on for like 30 sec sometime abit longer like a minute then just disconnects.

Re: MacBook won’t connect to 5G smart Hub

Ali_A — Thu, 18 Sep 2025 15:38:03 GMT

Hi @GG597

Please test disconnected all of the cables connected to the computer and turn off bluetooth, then test if the internet stays connected.

If your router is using WPA2/WPA3 Mixed Mode "Wireless Protected Access", try changing your router to just WPA2.
If switching to just WPA2 does not improve the situation, then please switch back to WPA2/WPA3 Mixed Mode, and try disabling IPv6: System Settings > Network > Wi-Fi > Details > TCP/IP (tab) > Configure IPv6 > Link-Local Only.

Finally, you could try a WiFi extender connected to your router and see if your Mac will stay connected to the extender.

Keep us updated with how you get on.

Ali

Re: MacBook won’t connect to 5G smart Hub

Bradw588 — Mon, 19 Jan 2026 09:48:56 GMT

Did you manage to fix this as I’m having the same issue I can connect on my phone the kids iPads the smart telly works but my MacBook Pro (2020) will not connect to the WiFi it will allow me into the router but then nothing

Re: MacBook won’t connect to 5G smart Hub

Bradw588 — Mon, 19 Jan 2026 09:53:42 GMT

I have also tried all this and I still can’t connect to the internet on my MacBook pro

Re: MacBook won’t connect to 5G smart Hub

GG597 — Mon, 19 Jan 2026 15:02:42 GMT

Sorry No, didn’t solve the problem and I still can’t connect my MacBook to the hub/wifi. Given up now which is a real pain because it means we can’t use the laptop at work. Very frustrating!

Re: MacBook won’t connect to 5G smart Hub

GG597 — Mon, 19 Jan 2026 15:04:07 GMT

Thanks for the help.
Unfortunately didn’t work and we are still without a connection to our work laptop.

Re: MacBook won’t connect to 5G smart Hub

Bradw588 — Mon, 19 Jan 2026 15:58:53 GMT

I have managed to figure out what was causing my problem. When connecting to my 5G router it wading setting up the correct DNS my wife's MacBook Air (2024) worked so I check all the settings and the DNS was the only thing that was different I added it to my MacBook Pro and it worked

the DNS is - 2a00:23ee:2610:29c8::1

To get there click the apple in the top left > System Settings > Network then under wifi click Details > DNS

Re: MacBook won’t connect to 5G smart Hub

GG597 — Fri, 23 Jan 2026 11:07:01 GMT

Thanks for that info.

the DNS settings in my mac says no DNS servers. So do I just add the DNS you suggested?

Thanks

Re: MacBook won’t connect to 5G smart Hub

GG597 — Fri, 23 Jan 2026 11:11:44 GMT

Tried it and didn’t work.
Thanks anyway for the info.

Re: MacBook won’t connect to 5G smart Hub

Bradw588 — Fri, 23 Jan 2026 11:14:35 GMT

Yeah that’s all I done in the DNS section of there is a + click that and add the DNS and it worked

Re: MacBook won’t connect to 5G smart Hub

GG597 — Fri, 23 Jan 2026 11:22:21 GMT

Think I’ve done it!

I took the same DNS settings code off my iPad that connects fine to the hub and put that in on the laptop DNS settings.

No drop outs yet.

Thanks so much!

Re: MacBook won’t connect to 5G smart Hub

Bradw588 — Fri, 23 Jan 2026 11:24:48 GMT

Do you have another computer that you can check to see what the DNS settings are and try that I don’t know if the settings are unique for each router