topic Returning kit in Mobile Broadband

Returning kit

mattnesbitt16 — Fri, 08 Aug 2025 08:28:07 GMT

The communication from this company is a joke. I have had to return 2 pieces of kit - 1 faulty, another sent by mistake (following 2 mis-diagnoses). Then a week later, I get a bag to return the kit FOR 1 of the items. And a call asking if I need a home visit from an engineer.

Well done.

Re: Returning kit

Rach_H — Fri, 08 Aug 2025 11:54:08 GMT

Hi @mattnesbitt16,

Welcome to the Community!

I'm sorry to hear about what has happened here. Were the team able to look into why this had happened when you spoke with them?

Rach

Re: Returning kit

Peterb7121 — Mon, 25 Aug 2025 12:05:25 GMT

My experience of contacting EE guides is totally the opposite. I had a couple of kit failures recently and apart from, say a 5 to 10 minute wait for a contact, I have been able to assist in identifying the fault, had replacement sent within two days, followed up by a request, and a postage bag, to return the kit.

Just a thought... I hope you get sorted soon.