topic Mobile WiFi paid in Mobile Broadband

Mobile WiFi paid

Beasleyxo — Wed, 06 Aug 2025 08:10:54 GMT

Hi there, I’ve just moved into my own house and waiting for the new WiFi to connect to house so paid for 5 days of mobile broadband and when I try to log in to access it it’s not allowing. Can anyone help???

Re: Mobile WiFi paid

Leanne_T — Wed, 06 Aug 2025 11:15:54 GMT

Hi there @Beasleyxo

Thanks for coming to the community.

Does the area have a WiFi hotspot showing on the EE WiFi hotspots page?

If this is showing available, what happens when you try and connect?

Speak soon.

Leanne.

Re: Mobile WiFi paid

Beasleyxo — Wed, 06 Aug 2025 11:19:47 GMT

yes there is a WiFi hotspot showing when I try to log in it just takes me back to the first page

Re: Mobile WiFi paid

Leanne_T — Wed, 06 Aug 2025 11:27:03 GMT

Thanks for the quick reply @Beasleyxo

Have you tried the steps in the Help & advice page under the 'how do I connect to an EE WiFi Hotspot' section?

If so and the same happens, please get in touch with the technical support team to get this looked into.

Leanne 🙂