One of the worst decisions I hav made 4G smart hub

Adilislam250 — Thu, 31 Jul 2025 17:05:15 GMT

Purchased the 4g WiFi as EE mentioned I will get 40/50 mbps since I live in an area of east London that doesn't have fibre capability.

I thought that would be the solution till fibre broadband is available but I am not going to lie, the constant disconnection and being unable to even connect to the Internet is making me want to leave ee. I get messages such as 'unable to find IP address' and 'DNS could not be found'. I called EE numerous times and still I could not fix it.

Seriously at this rate, I'm going to cancel the contract since I can't use it and get on fixed copper broadband. If you're looking to purchase the 4g smart hub, I genuinely recommend you do your research before committing to a contract.

Re: One of the worst decisions I hav made 4G smart hub

Lesley_W — Fri, 01 Aug 2025 08:57:26 GMT

Hi @Adilislam250

Welcome to our community.

I'm sorry you are having trouble with the router, did the team raise a complaint when you called?

Do you have any other devices with us that are also having trouble?

Lesley

topic One of the worst decisions I hav made 4G smart hub in Mobile Broadband

One of the worst decisions I hav made 4G smart hub

Re: One of the worst decisions I hav made 4G smart hub