topic Re: Cannot link product in Mobile Broadband

Cannot link product

Candice92 — Wed, 23 Jul 2025 13:40:37 GMT

I'm trying to set up direct debit for my EE mobile broadband but when I'm logging it to link my product with the account number on my bill it's saying cannot be found. Has anyone fixed this without it been a phone call at all ?

Re: Cannot link product

XRaySpeX — Wed, 23 Jul 2025 14:22:42 GMT

You don't need an a/c no. to link a mobile router. That's for fixed Home BB. You link it by its mobile no.

Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: Cannot link product

Candice92 — Thu, 24 Jul 2025 14:18:29 GMT

I did also try with the mobile number on the bill provided but was again unsuccessful so I just rang them today thanks anyway

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