topic Re: Data services degraded for almost a week in Mobile Broadband

Data services degraded for almost a week

harrygi — Fri, 04 Jul 2025 07:52:30 GMT

My mobile internet speeds have gone down from around 950Mbps to 1.5Mbps since Monday.

The original repair time (on the app) was 16 hours. That deadline has come and gone. The app status checker now does not even provide a repair time estimate.

It is impossible to contact EE via telehone (150) or using their "wonderful" text service.

How can I possibly escalate this?

Or is it just easier for me to move my six mobile numbers to a different network provider?

Re: Data services degraded for almost a week

Chris_B — Fri, 04 Jul 2025 12:25:40 GMT

@harrygi So you know there’s an issue and I’m sure EE know there’s an issues that try are trying to resolve. You want to speak to customer support you call them.

Not sure why you feel the need to say you’ll move 6 numbers to a different network as all networks have issues at times and it’s only when it affects yourself do these sort of comments get made. If you wish to change networks that’s entirely up to you as there will be others on different networks saying the same thing and changing networks.
You also need to to read the T&Cs of the contracts of those numbers as it does state the issue do occur that are out of EEs control and EE will try and resolve those issues in a timely manner. Nothing is perfect 24/7/365

Re: Data services degraded for almost a week

Ali_A — Fri, 04 Jul 2025 14:23:39 GMT

Hi @harrygi

Sorry to hear there is an issue in the area affecting your services.

You can give our technical support team a call by dialling 150 or numbers found in Contact us about your mobile phone, where a guide will be able to check the latest update for you.

Ali