topic EE Smart 4G Hub in Mobile Broadband

EE Smart 4G Hub

jockwav1 — Thu, 26 Jun 2025 13:14:33 GMT

Hi,hopefully someone might have the answer to this.

I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.

It is driving me nuts,hope someone can help.

Re: EE Smart 4G Hub

Leanne_T — Thu, 26 Jun 2025 15:08:34 GMT

Hi there @jockwav1

Welcome back to the community.

Are you losing connection on the 4G Hub and have to reboot to get connected again?

Do you have any other EE mobile devices that loose signal at the same time?

Thanks 🙂

Leanne.

Re: EE Smart 4G Hub

jockwav1 — Thu, 26 Jun 2025 15:30:10 GMT

Yes that`s what i am saying i have to reboot it on a daily basis.

I don,t have any more EE devices.

Re: EE Smart 4G Hub

Leanne_T — Thu, 26 Jun 2025 15:47:19 GMT

Thanks @jockwav1

As this is happening daily, I would suggest getting in touch with our tech guides who can run troubleshooting to see why this may be happening and let you know what is needed to stop the device loosing connection.

Leanne.

Re: EE Smart 4G Hub

jockwav1 — Thu, 26 Jun 2025 16:33:51 GMT

Okay how do i get in touch with them,thanks.

Re: EE Smart 4G Hub

Leanne_T — Thu, 26 Jun 2025 16:48:04 GMT

No problem @jockwav1

Contact details can be found on the Technical Support get in touch page.

Hope this helps 🙂

Leanne.

Re: EE Smart 4G Hub

jockwav1 — Thu, 26 Jun 2025 16:50:27 GMT

Thank you

Re: EE Smart 4G Hub

jockwav1 — Thu, 26 Jun 2025 16:59:06 GMT

I am getting nowhere with this,just going round in circles.

Re: EE Smart 4G Hub

Leanne_T — Thu, 26 Jun 2025 17:03:43 GMT

Hi @jockwav1

If you select option 2 when you call and then the option for technical support. Once a guide is available they will be able to help 🙂

Leanne.

Re: EE Smart 4G Hub

jockwav1 — Thu, 03 Jul 2025 13:12:10 GMT

Well did as you advised but they were really no help,after giving him permission to enter smarthub it is now even worse disconnecting all the more,so left worse off now.

Re: EE Smart 4G Hub

Peter_W — Thu, 03 Jul 2025 15:27:13 GMT

Hi again @jockwav1

That's certainly never how we'd want you to be left feeling after reaching out to us.

How was it they left things with you at the end of the call, and was there anything in particular they got you to try?

Peter

Re: EE Smart 4G Hub

jockwav1 — Fri, 04 Jul 2025 06:50:09 GMT

He agreed there was a fault with this router i bought from EE,but whatever he did in my router it is even worse now.

Disconnecting every 10 minutes,or 15-20 minutes.

He agreed the router is faulty & said he could arrange a courier to come & pick it up but i would be left with no internet.

I said i depend on my PC & that`s where he left me,but EE can`t just leave me like this,if they need to pick up the router then so be it,so i need help with this not just to be sitting with a bad router.

Re: EE Smart 4G Hub

Leanne_T — Fri, 04 Jul 2025 14:05:02 GMT

Hi @jockwav1

Thanks for coming back to us.

I understand how frustrating this must be for you and I am very sorry we have no account access on the community to help you get this sorted.

If you would like to discuss your options, please get back in touch with our tech guides and they can let you know what would be available to get the router repaired.

Thanks.

Leanne.

Re: EE Smart 4G Hub

jockwav1 — Fri, 04 Jul 2025 13:58:11 GMT

This is totally unbelievable😓

Re: EE Smart 4G Hub

Leanne_T — Fri, 04 Jul 2025 14:04:29 GMT

I am sorry @jockwav1

Our technical support guides are the best people to speak to and run through your options.

If you prefer not calling again and would like to discuss this further, you can open a complaint on the Make a Complaint page and the team will get back to you once this has been looked into.

Leanne.

Re: EE Smart 4G Hub

jockwav1 — Mon, 07 Jul 2025 07:53:51 GMT

Well that was a complete waste of time,i think it`s time to just move on.

Re: EE Smart 4G Hub

jockwav1 — Wed, 09 Jul 2025 07:39:29 GMT

So the tech guy arranged for my smart router to be picked up yesterday Tuesday 8th by DPD.

You guessed it nobody turned up,it just goes on, what a joke.

Re: EE Smart 4G Hub

Christopher_G — Wed, 09 Jul 2025 10:27:06 GMT

Sorry to hear that, @jockwav1

Did you get any tracking information for the DPD pickup?

Chris

Re: EE Smart 4G Hub

jockwav1 — Wed, 09 Jul 2025 14:34:00 GMT

DPD eventually picked it up

Re: EE Smart 4G Hub

Christopher_G — Wed, 09 Jul 2025 15:45:40 GMT

OK, that's good. Thanks for letting us know, @jockwav1.

Chris