topic Re: Third party router with EE SIM card connection details in Mobile Broadband

Third party router with EE SIM card connection details

AlanSamsung — Wed, 25 Jun 2025 11:37:58 GMT

I have a great 5G router that works perfectly as plug and play with a GiffGaff SIM card but im an EE user.....

if I use the EE SIM card it doesnt connect 😞 and first I thought it was just the APN settings but that didnt work 😞

I tried selecting the band frequencies EE uses..... that didnt work

I looked at the WAN connection which defaults to DHCP but could be PPoE. I cant find the details for this unless I have "wired" broadband for EE.... any suggestions? fixes? im about to give up and move back to GiffGaff

Re: Third party router with EE SIM card connection details

XRaySpeX — Wed, 25 Jun 2025 11:55:51 GMT

@AlanSamsung wrote:

I looked at the WAN connection which defaults to DHCP but could be PPoE.

What else could it be? It's certainly not PPPoE as that's for fixed BB.

Re: Third party router with EE SIM card connection details

AlanSamsung — Wed, 25 Jun 2025 11:59:51 GMT

agreed...... but just wont connect 😞 APN is right, frequencies are correct card works in 4G router, GiffGaff SIM works in this router but just wont connect 😞

Re: Third party router with EE SIM card connection details

XRaySpeX — Wed, 25 Jun 2025 12:01:56 GMT

Yes, but what are the other options for the WAN connection?

What are your APN/Profile settings?

Re: Third party router with EE SIM card connection details

AlanSamsung — Wed, 25 Jun 2025 12:04:35 GMT

Only other option is Static IP which im sure its not.....

APN

User is eesecure

password secure

Re: Third party router with EE SIM card connection details

XRaySpeX — Wed, 25 Jun 2025 12:06:36 GMT

Is that all the APN/Profile? Nowt about CHAPS/PAP?

Re: Third party router with EE SIM card connection details

AlanSamsung — Wed, 25 Jun 2025 12:21:06 GMT

Thats all I have....

EE level 3 support have now washed their hands of it...

Router manufacturer also say it works with GiffGaff its not their issue either