topic Re: Mobile Broadband Service. No internet in Mobile Broadband

Mobile Broadband Service. No internet

Nineshine — Sat, 21 Jun 2025 06:43:30 GMT

There has been a service issue in the area for 4 days now and we have not had any mobile broadband service. The light flashes red on the router and gives us absolutely no service.

Is this normal for EE, has anybody else experienced this? I would have expected engineers to have fixed this within 24 hours.

Re: Mobile Broadband Service. No internet

Northerner — Sat, 21 Jun 2025 07:01:47 GMT

Hi @Nineshine

Have you checked EE network status checker: https://ee.co.uk/help/service-status

Thanks

Re: Mobile Broadband Service. No internet

Nineshine — Sat, 21 Jun 2025 07:12:14 GMT

Yes, service is down and EE are aware of the issue

Re: Mobile Broadband Service. No internet

Peter_W — Sat, 21 Jun 2025 10:58:30 GMT

Thanks for giving that a check for us @Nineshine.

I can totally understand you'll want this sorted as soon as possible, but with network faults these can occasionally be complex and take a bit longer than expected to resolve.

You can register for updates via the network status checker, or alternatively if you reach out to our technical team, they'll be able to take a closer look too.

Peter