topic Re: Mobile number for 5G broadband in Mobile Broadband

Mobile number for 5G broadband

dabdabchi — Fri, 20 Jun 2025 13:57:06 GMT

Hi,

I recently purchased my 5G Giga Pod for my flat and I can't seem to connect it to my account. It says that I need a mobile number but I can't connect my 5G hub to find it as I am currently abroad. I also missed one of my payments due to card verification issues. Would appreciate help sorting this out.

Thanks.

Re: Mobile number for 5G broadband

XRaySpeX — Fri, 20 Jun 2025 14:02:02 GMT

@dabdabchi : Well, you'll need to wait until you get home to find it.

Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: Mobile number for 5G broadband

dabdabchi — Fri, 20 Jun 2025 14:03:48 GMT

So then if I missed a payment how do I pay for it?

Re: Mobile number for 5G broadband

XRaySpeX — Fri, 20 Jun 2025 14:08:55 GMT

Do you know your billing a/c no? If so, you can pay by bank transfer. Otherwise you'll need to back in UK with the mobile no. to pay it.

Re: Mobile number for 5G broadband

dabdabchi — Fri, 20 Jun 2025 14:56:03 GMT

I just found my mobile number by inserting the home pod sim into my phone. How should I proceed?

Re: Mobile number for 5G broadband

Ali_A — Fri, 20 Jun 2025 16:57:15 GMT

@dabdabchi

There are several ways to make a payment towards your bill, which you can find at How to pay my bill.

If you're in a rush you can also make a payment on our Fast Payment page.

Ali