topic Pay Upfront Twice in Mobile Broadband

Pay Upfront Twice

Ryan512 — Sun, 15 Jun 2025 21:49:25 GMT

Hi all,

I've paid the 5G wifi broadband upfront twice unfortunately.

The first attempt was paid by Google Pay, however the website said there was a error for payment while the Google Pay said the payment was completed.

The second attempt was paid by bank card. The whole process was smooth and successful.

Now, I have paid 200 pounds for a 5G wifi broadband upfront, which should be 100 pounds instead. I'd like to get back 100 pounds for refund. What should I do?

Re: Pay Upfront Twice

JimM11 — Sun, 15 Jun 2025 21:53:12 GMT

@Ryan512 Call EE CS accounts tomorrow from 9.00am onwards.

Re: Pay Upfront Twice

Michael_D — Mon, 16 Jun 2025 07:50:15 GMT

Hi @Ryan512

Welcome to the community.

Are both payments showing as completed with your bank, or are they showing as pending still?

Usually the payments would show as pending and not go through until after the order was processed by our digital sales team, and only one would be processed.

Michael