topic Re: Unacceptable service from ee in Mobile Broadband

Unacceptable service from ee

Profile closed — Thu, 05 Jun 2025 15:03:24 GMT

We have now been without a reliable and stable WiFi for nearly 4 weeks. No one told us. When we finally got through we were told there was a mast problem in our area( Croydon, South London) . No updates , no warnings. I work from home and when I told them to cancel our contract I was told there would be a charge. I opened a complaint and was told someone would be in touch last Monday , it is now Thursday and to call them again as I had heard nothing. This time I was told by different people : “ I’m on the same page as you” and “ lots of other ee customers are in the same situation “ I understand your frustration “ “ it’s a technical glitch, give it another week…” This is beyond frustrating… It is unacceptable and it is affecting my business and my livelihood. It is soul destroying

Re: Unacceptable service from ee

Profile closed — Thu, 05 Jun 2025 15:08:16 GMT

I totally agree. I tried the above number and no one can tell me why, in this day and age, for the past 3 weeks I I have patchy and unstable internet/ WiFi . I am telling all my clients not to bother with ee and try any another company

Re: Unacceptable service from ee

XRaySpeX — Thu, 05 Jun 2025 15:16:53 GMT

@Profile closed : What WiFi? Do you mean Home Broadband?

Re: Unacceptable service from ee

Katie_B — Thu, 05 Jun 2025 16:27:22 GMT

Hi @Profile closed.

Thanks so much for coming here.

I am sorry to hear you have been having issues with your Home Broadband.

What was advised when you called our technical care team?

Did they complete a diagnostics?

Speak soon,

Katie

Re: Unacceptable service from ee

Profile closed — Thu, 05 Jun 2025 16:52:23 GMT

Yes. Broadband with sim

Re: Unacceptable service from ee

Profile closed — Thu, 05 Jun 2025 16:54:55 GMT

No . Nothing. No answers no solutions. Only threats to charge us if we cancelled our contract. We are disgusted. Spoken to at least 5 different people. Some sympathetic but useless some just plain rude and cut us off

Re: Unacceptable service from ee

XRaySpeX — Thu, 05 Jun 2025 16:55:56 GMT

@Profile closed : So not fixed Home BB but mobile BB?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Re: Unacceptable service from ee

Profile closed — Thu, 05 Jun 2025 17:30:20 GMT

Do you think I have not tried EVERYTHING!? - slightly hysterical laughter follows…- I mean, it’s been nearly 4 weeks of phone calls, speed checks, more calls, chat gpt… and well meaning people like you … but it is ee I want answers from

Re: Unacceptable service from ee

JimM11 — Thu, 05 Jun 2025 17:56:10 GMT

@Profile closed What term do you have left on your mobile broadband, you can go elsewhere no problems, just pay the termination charges that EE apply!

Re: Unacceptable service from ee

Profile closed — Thu, 05 Jun 2025 18:05:35 GMT

Really ? R u going to lend me £400 ? 🙂

Re: Unacceptable service from ee

Profile closed — Thu, 05 Jun 2025 18:06:06 GMT

Really ? R u going to lend me £400 ?

Re: Unacceptable service from ee

Profile closed — Thu, 05 Jun 2025 18:06:48 GMT

Sorry, that was meant for another “ helpful contributor “

Re: Unacceptable service from ee

XRaySpeX — Thu, 05 Jun 2025 19:04:56 GMT

No, I don't think you've tried everything. You appear too impatient & hysterical to apply yourself in earnest to this.