topic Re: Mobile Broadband Data in Mobile Broadband

Mobile Broadband Data

PiperDudley — Thu, 29 May 2025 08:28:33 GMT

Top up 2 days ago … confirmed

1 day ago .. message saying ‘active’

previous top up ran out today ..

message saying ‘data has been used .. need to top up ‘

went to app … shows 15GB STILL WAITING.. although countdown has begun

Q: HOW do I activate my new top up ? .. before has always just shown as being used on after other ran out …

called EE .. they just go through the motions and then cut me off TWICE this morning !!

Re: Mobile Broadband Data

Ritu_D — Thu, 29 May 2025 10:32:26 GMT

Hi @PiperDudley

Thanks for reaching out to us here on the community.

Would you be able to pop the sim card in a phone and text NOW to 150 to see if this activates your data.

Thanks

Ritu

Re: Mobile Broadband Data

PiperDudley — Thu, 29 May 2025 14:20:26 GMT

Afraid that won’t help .. as the data top up is not for my phone it’s for my 4GEE mobile wifi

as you can see ….

PAID … gone from bank ….

EE tells mr yop ip successful

EEsays I have no data

APP says I have data ‘waiting’ .. and countdown has begun …

Re: Mobile Broadband Data

Leanne_T — Thu, 29 May 2025 16:21:59 GMT

Hi there @PiperDudley

If you pop the mobile broadband SIM card into a phone, the text will be sent for that number not the mobile phone number.

Can you try and visit the add-on page to set up the data pack, does this work?

Thanks 🙂

Leanne.

Re: Mobile Broadband Data

XRaySpeX — Thu, 29 May 2025 16:25:01 GMT

"Top-up successful" means that you have added money credit to your PAYG balance & it is ready to be spent. It doesn't mean you have added any data. You now need to buy a data add-on with your PAYG credit.

Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

Re: Mobile Broadband Data

PiperDudley — Thu, 29 May 2025 17:37:26 GMT

I have bought data !!! … it is showing as ‘waiting’

the useage bar is empty from last topup …

had message saying NEW top up is active .. and yet app says I have no data …

as you can see I DO HAVE DATA 14GB !!!

when I turn on mobile wifi it constantly sends a text ‘ NO DATA ‘ !.. so ???

Re: Mobile Broadband Data

Leanne_T — Fri, 30 May 2025 07:22:52 GMT

Hi @PiperDudley

We would need to get this looked into for you, please try calling us again and the team can check the data add-on and help get this sorted for you.

For numbers to get in touch from any phone, see our Contact Us page.

Leanne.

Re: Mobile Broadband Data

PiperDudley — Fri, 30 May 2025 13:56:01 GMT

Hi Leanne

I have done this a nimber if times !!
EVERY TIME … I go through everything and get put on ‘hold’ while they ‘ go and speak to someone’ .. then after 2 mins … ‘ call ended’ !! .. so EE have cut me off !!

meanwhile the countdown in continuing ..

writing is at least 7 days ..

in fact when I filled in the complaint form .. EE opened it .. then 10 mins later got another email saying they had closed it !

seems to me customer services DON’T want to help at all . .

Re: Mobile Broadband Data

Leanne_T — Fri, 30 May 2025 14:05:54 GMT

Hi @PiperDudley

I am very sorry the call ended when connected to a guide. We have no account access on the community to get this looked into and resolved for you.

Please try calling us again when you get the chance and ask the guide to call back on the preferred number in case the call drops, or you can open a new complaint using the Make a Complaint form.

I hope this is sorted soon for you.

Leanne.