topic Re: Direct debit set up in Mobile Broadband

Direct debit set up

Imwiid8 — Mon, 19 May 2025 08:27:43 GMT

Hi I have set up a d/ d but the payment. Didn’t come out and also I just paid online- can you have a look it Says payment outstanding even though I have the d/d set up

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Re: Direct debit set up

Imwiid8 — Mon, 19 May 2025 08:15:53 GMT

also a late payment was added to my account so this needs to be taken off as I had set up the d/d

Re: Direct debit set up

Michael_D — Mon, 19 May 2025 10:29:21 GMT

Hi @Imwiid8

Thanks for coming to the community.

It will depend on when the direct debit was set up, as it would only start from the next bill to be created after you set it up.

We don't have access to your account details here on the community, but if you give our billing guides a call, they'll be able to bring up your account to check that it has been set up, and look at your charges.

Michael