topic Re: Mobile internet works slowly or doesnt work at all in Mobile Broadband

Mobile internet works slowly or doesnt work at all

Dashike — Fri, 09 May 2025 09:38:15 GMT

Hi all,

since las t friday my mobile internet works very slowly or doesnt work at my work place. Signal is good and it was workling absolutely fine before last friday. Am having nearly 100gb to use on data. Restarted phone and settings. Still very weak mobile internet. Outside works perfectly. Am working in same work place and never been like this before. Mobile internet always works perfectly fine but since last friday its still super slowly or nothing at all. Also I havent dropped my phone too. Device is iphone 14 pro.

Is anything I could do moore ?

Thank you in advance.

Ruta

Re: Mobile internet works slowly or doesnt work at all

Northerner — Fri, 09 May 2025 10:36:40 GMT

Hi @Dashike

Check for local issues here which may be impacting your signal:

https://ee.co.uk/help/service-status

Thanks

Re: Mobile internet works slowly or doesnt work at all

Dashike — Fri, 09 May 2025 11:27:21 GMT

Thank you, but it shows `this service isnt working right now `.

am in NG1

Re: Mobile internet works slowly or doesnt work at all

Rach_H — Fri, 09 May 2025 15:05:55 GMT

Are you able to try clearing your cookies and cache and then trying the status checker again @Dashike, as this will give you the most accurate information for your area.

Rach

Re: Mobile internet works slowly or doesnt work at all

Dashike — Tue, 13 May 2025 08:46:15 GMT

Hi,

its not even loading any websites on my phone. On pc work computer still same after clearing cookies and cache `this service isnt working right now `.

Re: Mobile internet works slowly or doesnt work at all

Leanne_T — Tue, 13 May 2025 14:25:59 GMT

Hi there @Dashike

Thanks for coming back to us.

If you're unable to access the network status checker, please call us on 150 and the team can check the area to see what could be causing the slow data for you.

Let me know how you get on 🙂

Leanne.

Re: Mobile internet works slowly or doesnt work at all

Dashike — Sat, 07 Jun 2025 08:44:49 GMT

Hi,

so I tried everything from new IOS update to take out sim card. Nothing worked.

But only worked when I changed Voice and Data from 5G auto to 5G on. No problems after this.

Hope this helps to others.

My device is Iphone 14pro.

Thank you

Re: Mobile internet works slowly or doesnt work at all

Michael_D — Sat, 07 Jun 2025 10:56:18 GMT

Thanks for coming back to share your experience @Dashike.

I'm glad to hear that it is working better after changing the settings.

Take care and have a great day.

Michael