topic Re: 4G wifi not connecting to Samsung smart TV in Mobile Broadband

4G wifi not connecting to Samsung smart TV

chvrloo — Wed, 11 Sep 2024 00:38:17 GMT

Recently purchased the 4G broadband hub and we are unable to connect it wirelessly or wired to the TV. It will connect to the network but not to the actual internet. We got an ethernet cable to connect it and it shows as connected but will not connect to the internet.

Re: 4G wifi not connecting to Samsung smart TV

Rach_H — Wed, 11 Sep 2024 09:38:36 GMT

Hi @chvrloo,

Welcome to the Community!

We don't want you to have any trouble connecting your devices, so I'd be happy to help you with this.

Are you able to connect other devices to your hub, or are you also having difficulty with this?

Rach

Re: 4G wifi not connecting to Samsung smart TV

chvrloo — Wed, 11 Sep 2024 09:40:55 GMT

Hi,

Yes phones, tablets and laptops are connected fine with no issues. We called EE who said the wireless signal may not be compatible with the tv, hence why we got an ethernet cable but still not working

Re: 4G wifi not connecting to Samsung smart TV

Rach_H — Wed, 11 Sep 2024 10:39:45 GMT

This does seem odd @chvrloo.

Have you been able to connect the TV with another network previously?

Rach

Re: 4G wifi not connecting to Samsung smart TV

chvrloo — Wed, 11 Sep 2024 10:42:28 GMT

We have just moved into a student house so this is the only wifi we have access to so not sure if it connected to another wifi beforehand. The TV will connect to a hot spot from a mobile so pretty sure it’s the wifi box that’s an issue

Re: 4G wifi not connecting to Samsung smart TV

Rach_H — Wed, 11 Sep 2024 11:15:12 GMT

It does seem odd that it will still connect to other networks, and also that you can connect other devices to the hub @chvrloo.

I'd recommend giving the team a call, and letting them know everything you've already tried, and they can work with you to get everything up and running.

Rach

Re: 4G wifi not connecting to Samsung smart TV

Catelil — Thu, 01 May 2025 06:42:05 GMT

I couldn’t connect my TV to APPS although connected to internet after I moved house. Tried all advice given and as last resort done a factory reset which wiped APPS off.
I signed into Samsung account online and I signed into APPS from my tablet which ( miraculously ) synced APPS back to my TV . Not sure how it works but it did, scanned the link on camera from my phone and signed in that way. I’m not technical at all but this brought everything back to TV like it was before I moved house.