topic Re: Dramatic changes in 5G Internet speed in Mobile Broadband

Dramatic changes in 5G Internet speed

thusband — Fri, 25 Apr 2025 08:28:57 GMT

For the past several days my 5G internet speeds have been all over the place. Normally I'm getting around 115 Mbps down but lately it's been up and down as you can see from the attached screenshot over the past two days. EE hasn't messaged me about problems in our area. Any idea what could cause this? Connection hasn't gone down and all our devices work well but the fluctuations make me wonder how stable it is.

Speed over last two days

Re: Dramatic changes in 5G Internet speed

XRaySpeX — Fri, 25 Apr 2025 08:30:23 GMT

@thusband : Which router do you have?

Re: Dramatic changes in 5G Internet speed

thusband — Fri, 25 Apr 2025 08:35:07 GMT

Oops sorry, I should have included that. It's a TP-Link Deco X50-5G AX3000 Whole Home Wi-Fi 6, 5G/4G+Cat 6 Router.

Re: Dramatic changes in 5G Internet speed

Peter_W — Sat, 26 Apr 2025 11:53:46 GMT

Hey there @thusband!
Just to be sure, have you tried checking our network status checker to see if anything has been reported?
Even if your direct connecting site is working as fine, if there's issues nearby this can cause fluctuations in service quality due to extra congestion on the network.

Peter

Re: Dramatic changes in 5G Internet speed

thusband — Sat, 26 Apr 2025 12:24:34 GMT

Thanks, yes, I've checked and it shows all is well. For the past 24 hours or so speed is back to normal so maybe whatever it was has cleared up.

Re: Dramatic changes in 5G Internet speed

Peter_W — Sat, 26 Apr 2025 12:44:41 GMT

Thanks @thusband, fingers crossed it was something temporary here!

If anything changes though, you can find the details on how to reach out to our technical team here:

Peter