topic Re: Ee.eg box in Mobile Broadband

Ee.eg box

Mikeymaz — Fri, 18 Apr 2025 09:04:46 GMT

Hi ee so I had a 4g broadband contract witch ended about a year ago I was still using and being charged for the box. I decided I didn't want it any more. So I have tried to cancel it but there is nothing on my account to cancel and.the end of it I had to just cancel the direct debit payment. Was this right to do. As I don't have a contract with ee

Re: Ee.eg box

Mustrum — Fri, 18 Apr 2025 09:19:33 GMT

@Mikeymaz did you speak to customer services?

You really should not just cancel a direct debit without speaking to CS if you are still being charged. Whilst you may not have been in contract, you would still need to give notice that you wanted to cancel.

Re: Ee.eg box

XRaySpeX — Fri, 18 Apr 2025 09:32:41 GMT

@Mikeymaz : If you are still being billed for mobile BB then you must have a contract with EE. You need to phone EE giving 30 days notice of cancellation of your contract.

Re: Ee.eg box

Chris_B — Fri, 18 Apr 2025 10:19:24 GMT

@Mikeymaz Your contract just changed to a 30 day rolling contract at the minimum term date so yes you had and still are within a contract.