topic Missed bill in Mobile Broadband

Missed bill

WGrace — Fri, 18 Apr 2025 07:09:01 GMT

Hi I’ve missed to pay my bill and been disconnected, thought I’ve set up my direct debit, payed today morning and still no connection, how long does it take to reconnect? Should I call somewhere or just leave it like that and will reconnect by itself?

Re: Missed bill

Northerner — Fri, 18 Apr 2025 07:16:10 GMT

Hi @WGrace

It can take 48 hours but as this is a bank holiday then it maybe next week sometime.

You can contact EE via the EE app or here:

https://ee.co.uk/help/contact-ee

Thanks

Re: Missed bill

Leanne_T — Fri, 18 Apr 2025 07:54:15 GMT

Morning @WGrace

Thanks for coming to the community 🙂

This can take up to 24 hours to reconnect your services after the bill has been paid.

If you call us, the team can check the payment is showing and help you get reconnected 🙂

Full details can be found in the Managing your Missed Payment page.

Thanks.

Leanne.