topic Re: SIM works in one router but not the other in Mobile Broadband

SIM works in one router but not the other

Keith_P — Wed, 02 Apr 2025 10:50:44 GMT

Hi, I have 2 EE broadband SIMs and 2 routers in separate buildings. My main router stopped working, I spent ages resetting and reconnecting, eventually bought a new router and it still didn't work. Eventually I established that one of the SIMs will work in both original routers and one SIM will only work in one - and it's not the router it was initially fitted to. It this likely to be an issue at the EE end?

Re: SIM works in one router but not the other

Ali_A — Wed, 02 Apr 2025 15:20:43 GMT

@Keith_P

It's great you've been able to run some tests on each SIM / router.

At this stage it would be best to contact Customer Service so the guide can check the SIM that is only working on one of the routers, .

Ali

Re: SIM works in one router but not the other

Keith_P — Sun, 06 Apr 2025 18:45:22 GMT

I spoke to customer service/tech support. As they were unable to run any diagnostics on my router and insisted that there was nothing wrong with the SIM, account settings or network they weren't much help. They reluctantly agreed sent me a new SIM and it works OK now!

Re: SIM works in one router but not the other

Michael_D — Mon, 07 Apr 2025 07:27:06 GMT

Thanks for the update @Keith_P.

I'm glad to hear that a new SIM has done the trick.

Fingers crossed this doesn't happen again, but if it does, you can visit an EE store with photo ID (either a passport or driving licence) and they can activate a replacement SIM for you.

Michael