topic Re: PAYG 4G wifi in Mobile Broadband

PAYG 4G wifi

Rayche01 — Thu, 03 Apr 2025 09:19:46 GMT

I have purchased a 4G wifi dongle with a data sim. I am trying to see the balance on the sim and to be able to top up. Everything I do asks me for my mobile number, the data sim does not have a mobile number so I am at a loss what to do. I am not an EE mobile phone customer, I just purchased a data sim and dongle for use when travelling (which is working great! but I am worried I will run out mid conference call). Thanks

Re: PAYG 4G wifi

Michael_D — Thu, 03 Apr 2025 11:34:00 GMT

Hi @Rayche01

Welcome to the community.

Even though it is a data SIM, there would be a mobile number for the SIM.

Are you able to put the SIM into a phone and text NUMBER to 150? That would then send a text back with the number.

Alternatively you can call our customer service guides from any other phone, and they can get the number for you from the SIM number.

Michael

Re: PAYG 4G wifi

XRaySpeX — Thu, 03 Apr 2025 13:43:15 GMT

@Rayche01 : Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. What does it say, obscuring your mobile no.?