topic Re: G4 box WiFi green but no internet ?! in Mobile Broadband

G4 box WiFi green but no internet ?!

Christel1977 — Tue, 01 Apr 2025 03:40:28 GMT

Got the G4 box its always worked suddenly today I’ve got no internet . Yet box is green all round. I’ve switch on off not helped. WiFi says on internet shows on but it’s not?! Help! Bills paid too so not that.

Re: G4 box WiFi green but no internet ?!

Michael_D — Tue, 01 Apr 2025 09:49:06 GMT

Hi @Christel1977

Thanks for coming to the community.

Have you had a look to see if there are any local problems in the area on our network checker? You just need to enter the post code and click 'Check coverage'. It'll show under the expected coverage if there are any current problems.

Do you have any other EE SIM cards? if you do, are they working?

Michael

Re: G4 box WiFi green but no internet ?!

Christel1977 — Tue, 01 Apr 2025 18:20:55 GMT

Yes did all that working today so far that is
Sent from my iPhone

Re: G4 box WiFi green but no internet ?!

Leanne_T — Wed, 02 Apr 2025 07:31:43 GMT

Thanks for coming back and letting us know @Christel1977

If this happens again, please report this on the network checker and the network team will check the service in the area.

Thanks 🙂

Leanne.