topic Re: How to cancel an incorrect order in Mobile Broadband

How to cancel an incorrect order

mayli90 — Wed, 26 Mar 2025 08:43:56 GMT

I went to the store in my town to get an unlimited data pack for my mobile phone, but received emails saying I ordered broadband. I didn't order any broadband, it was a mistake! The fact is that my home has already had EE broadband setup years back. Now I want to cancel this wrong order and make sure they stop sending me the equipment and not charge my account.

How can anyone help me? Thanks!

Re: How to cancel an incorrect order

Northerner — Wed, 26 Mar 2025 09:05:19 GMT

Hi @mayli90

You'll need to speak to EE CS on 150.

Thanks

Re: How to cancel an incorrect order

mayli90 — Thu, 27 Mar 2025 09:33:39 GMT

Went to the store again, and it's been sorted out now. Thanks.

Re: How to cancel an incorrect order

Michael_D — Thu, 27 Mar 2025 11:07:02 GMT

Great news @mayli90. I'm glad to hear it has been sorted.

Take care and have a great day.

Michael