topic Re: Internet Connection in Mobile Broadband

Internet Connection

sophie252 — Tue, 25 Mar 2025 10:11:24 GMT

Having issues with my internet connection. Everything is paid up to date and I've checked status checker and no known problems in the area. It's been going on for over a week now. When i look at my online account that that particular number is says on usage history Status - Expired, but what does that mean?

Re: Internet Connection

Peter_W — Tue, 25 Mar 2025 12:12:59 GMT

Hey there @sophie252.

Thanks for reaching out to us here on the Community!

Is it just your internet that seems to be affected here, or are you struggling with calls and texts too?

Also when you look at the signal bars on your phone, is there a 4G or 5G indicator next to them?

Peter

Re: Internet Connection

sophie252 — Tue, 25 Mar 2025 14:23:05 GMT

It's in a 4g dish not on my mobile.

Re: Internet Connection

Peter_W — Tue, 25 Mar 2025 15:13:34 GMT

Thanks for confirming that @sophie252.

We have a dedicated board for queries linked to 4G / 5G WiFi, so I've moved the thread over there 😊

Which model of router are you using at the minute, and what are the lights on the front showing?
Feel free to pop up a photo if you're not sure!

Peter