topic Re: How can I speak to someone from EE in Mobile Broadband

How can I speak to someone from EE

Diccon — Sat, 24 Jun 2023 17:31:59 GMT

I need to speak to a human being. EE seem to have made this impossible. I have followed the links and the texts and etc and there is no option to speak to customer services. This is ridiculous.

Re: How can I speak to someone from EE

Alex_M — Sat, 24 Jun 2023 18:18:20 GMT

Hi @Diccon,

Click this link and then click the ‘Start Conversation’ button to speak with someone over live chat. Otherwise, click the call us button to speak with someone.

As far as I know there are no long wait times, I called up this morning regarding my phone and got through pretty much straight away.

Thanks,

Alex

Re: How can I speak to someone from EE

mavericke — Tue, 01 Aug 2023 09:26:50 GMT

Dear Diccon,

You may want to try the link here as well.

Best wishes.

Re: How can I speak to someone from EE

Khalil45 — Fri, 24 Nov 2023 13:30:55 GMT

Re: How can I speak to someone from EE

Leanne_T — Fri, 24 Nov 2023 13:40:20 GMT

Hi @Khalil45

Do you have a query we can help you with?

Leanne 🙂

Re: How can I speak to someone from EE

Simplea1 — Sat, 09 Dec 2023 07:34:04 GMT

Hello I've ordered a new contract from EE they have taken the upfront cost but say they need to speak to me ?

Re: How can I speak to someone from EE

James_B — Sat, 09 Dec 2023 08:16:55 GMT

Hi @Simplea1,

Welcome to the EE Community. 🙂

Please follow the contact information included in the email you received to reach our sales team.

If they've reached out to you, they must need some further information to complete your order.

Thanks

James

Re: How can I speak to someone from EE

paulrew — Mon, 01 Jul 2024 10:22:04 GMT

Hello James,

We are in France. I have bought a monthly roaming plan £25 for myself for this phone. I think my wife’s phone (+44********) is on my account, but she does not have a plan and has been told she will pay a daily rate (£2.47?) while abroad. If my plan does not cover my wife’s mobile, my wife wants to have a monthly plan like mine from today.( Otherwise we will have no alternative but to close our EE account when we get home because you are impossible to deal with! ) Please email me at: ************ to confirm my wife can have to at plan today please. Thank you. Paul Rew

[Mod Edit: Removed personal information from public post]

Re: How can I speak to someone from EE

James_B — Mon, 01 Jul 2024 11:42:56 GMT

Welcome to the EE Community, @paulrew 🙂

To purchase the Roam Abroad Pass for your wife's phone, please text ROAMING PASS to 150 from her phone.

For more information, please see How Do I Get the Roam Abroad Pass? | Roaming Help | EE.

Hope this helps.

James

Re: How can I speak to someone from EE

User78 — Fri, 27 Sep 2024 17:54:48 GMT

Reading the replies it seems there is no way (no easy way) to speak to someone when you dial 150. Disappointing.

Re: How can I speak to someone from EE

Linzi_H — Sat, 28 Sep 2024 08:11:25 GMT

Hi @User78

Welcome to the community.

You shouldn't be facing any issues when trying to call us on 150.
What's happening exactly when you try?

Linzi

Re: How can I speak to someone from EE

TAYLOR1979090 — Mon, 21 Oct 2024 16:31:16 GMT

Hi my name is Jamie rule I have been cut off and I don't get paid till the 5 and I need my phone on for work

Re: How can I speak to someone from EE

Peter_W — Mon, 21 Oct 2024 18:03:28 GMT

Good evening @TAYLOR1979090.

Welcome to the EE Community!

If you're in need of some extra time with your bill this month, I'd definitely recommend reaching out to our Payment Support team.

They're our specialist team for all queries linked to outstanding payments, and if you check out the link above it will let you know all of the contact details you need to reach them from another phone.

Peter

Re: How can I speak to someone from EE

Juliangoller — Sun, 08 Dec 2024 14:03:51 GMT

I also cant speak to any online chat or get through to anyone

Re: How can I speak to someone from EE

Juliangoller — Sun, 08 Dec 2024 14:04:31 GMT

This is not working for me, i tried everything... none of the links work...

Re: How can I speak to someone from EE

Katie_B — Sun, 08 Dec 2024 14:16:23 GMT

Hi @Juliangoller.

Thanks for coming here.

Live Chat can be found in the EE app under 'Help'.

Is there anything we can help with?

Katie

Re: How can I speak to someone from EE

caitlinsmith — Wed, 19 Mar 2025 11:14:57 GMT

Hello I’ve tried ordering a new phone and it’s told me to do Apple Pay I’ve payed £30 upfront and it has gone out of my bank and now it is saying it’s declined but my money has gone

Re: How can I speak to someone from EE

Leanne_T — Wed, 19 Mar 2025 13:43:40 GMT

Hi there @caitlinsmith

Thanks for coming to the community.

Is the payment showing as pending?

Have you had an email to advise the order has been unsuccessful?

Thanks 🙂

Leanne.

Re: How can I speak to someone from EE

Ayaz9 — Fri, 21 Mar 2025 19:56:49 GMT

I want to change my number to 02 please give me a puk code

Re: How can I speak to someone from EE

Ali_A — Sat, 22 Mar 2025 09:23:24 GMT

Hi @Ayaz9

You can visit How Do I Cancel My Contract with EE for self-service options, including PAC code to take your number.

However, as you are looking to move to another provider it may be worth giving our disconnections team a call, on 150 from any EE phone or on 08000798586 from any other phone/landline, who can issue your PAC code, but also discuss your reasons for looking to leave.

Ali