topic Re: Smart 4G Hub keeps dropping signal in Mobile Broadband

Smart 4G Hub keeps dropping signal

GuyArnold — Tue, 04 Mar 2025 19:04:17 GMT

Hello: can anyone help: I have a ee smart 4g hub and the wifi keeps dropping out (usually about 24 hours after it last did it), even though the signal is strong. So I restart it and it works fine immediately. Any suggestions?

Re: Smart 4G Hub keeps dropping signal

Michael_D — Wed, 05 Mar 2025 09:02:00 GMT

Hi @GuyArnold

Welcome to the community.

Do you find that it is happening at the same or similar time each day?

If you look on our network checker, is there any work taking place in the area?

Michael

Re: Smart 4G Hub keeps dropping signal

GuyArnold — Tue, 11 Mar 2025 15:33:36 GMT

No it seems to drop every now and then - may go 2 or 3 days between outages - every time there has been good coverage in the area and all I do is restart the hub and all is fine> Should I just get a new hub?

Re: Smart 4G Hub keeps dropping signal

Peter_W — Tue, 11 Mar 2025 18:22:40 GMT

Thanks @GuyArnold.

So when this is dropping, is the mobile signal is still showing on the 4G router, and is it staying powered on?

Is the WiFi signal completely dropping from the connected device too, or is it remaining connected but can't access the internet.

Peter

Re: Smart 4G Hub keeps dropping signal

GuyArnold — Wed, 12 Mar 2025 12:32:56 GMT

Yes, the mobile signal still shows and it's staying powerwed on: it looks normal. The connected devices remain connected but can't access the internet: it says 'no internet connection'. Then I restart the router and it's all fine again. Any ideas?

Re: Smart 4G Hub keeps dropping signal

Peter_W — Wed, 12 Mar 2025 12:37:16 GMT

Thanks @GuyArnold, which model of 4G router is it you're using here?

Feel free to post a pic if you're not sure 😊

Peter

Re: Smart 4G Hub keeps dropping signal

GuyArnold — Wed, 12 Mar 2025 17:37:07 GMT

Its a HH10E

Kind regards,

Guy

Re: Smart 4G Hub keeps dropping signal

Peter_W — Wed, 12 Mar 2025 16:50:39 GMT

Thanks @GuyArnold.

Since you first started noticing these issues, have you had a chance to try a full reset on your Hub?

Use an object like a paper clip or blunt pin to gently press and hold the small reset button for 5 seconds, the EE light will flash green, then off, and solid green while it is restarting.

Peter

Re: Smart 4G Hub keeps dropping signal

GuyArnold — Wed, 12 Mar 2025 23:35:06 GMT

Thanks, but I've already done this.

Kind regards,

Guy

Re: Smart 4G Hub keeps dropping signal

Alex_H — Thu, 13 Mar 2025 09:40:43 GMT

@GuyArnold Thanks for confirming, there isn't really any individual setting to cause an issue like this. It would be worth checking for any router updates if you have not already on the 192.168.1.1 router admin page.

The devices do have a 24 month warranty, so depending on when you bought it you may be able to get it looked at and repaired free of charge if the issue continues.

Alex

Re: Smart 4G Hub keeps dropping signal

braintree — Tue, 10 Jun 2025 23:09:14 GMT

I have exactly the same issue with the same router - every day it drops the internet connection. The hub seems to be working fine and shows 4 bars or more, the wifi signal remains working but the devices show connected without internet. The only thing that works is restarting the hub then it's fine for around a day. There's no work etc going on in my area.

Re: Smart 4G Hub keeps dropping signal

Lesley_W — Wed, 11 Jun 2025 10:56:18 GMT

Hi @braintree

How long have you had your router? How long has it been happening for?

Lesley

Re: Smart 4G Hub keeps dropping signal

Marcusdef — Wed, 24 Sep 2025 10:42:10 GMT

I have this issue too. It seems to drop out every week or so. V annoying. Please can anyone else speak up so that EE work on a fix.

Re: Smart 4G Hub keeps dropping signal

Lesley_W — Thu, 25 Sep 2025 14:00:05 GMT

Hi @Marcusdef

Welcome to our community.

Have you spoken with our technical team about this yet? They will be able to look into this further and if needed, raise this to another team to investigate if it's something more complex that they cannot resolve for you.

Lesley

Re: Smart 4G Hub keeps dropping signal

bSL666 — Fri, 06 Feb 2026 18:41:12 GMT

I'm also having this issue, I usually have to restart the router around twice a day, no error light just no internet. Usually 5 or 4 bar signal. It also doesn't like downloading big files like games to my xbox or adobe software updates, just starts flashing red and I have to restart the download.

Re: Smart 4G Hub keeps dropping signal

Alex_H — Sat, 07 Feb 2026 10:37:36 GMT

Hi @bSL666,

Welcome to the EE Community

Sorry to hear you are having some issues with your 4G Hub. When there is no error light but no internet, is that effecting devices connected both by ethernet and WiFi?

When it happens have you tested that multiple connected devices are effected and not just the one you are using at that moment?

Have you tried a full factory reset of the hub at all?

Alex

Re: Smart 4G Hub keeps dropping signal

Eb1234556 — Thu, 19 Feb 2026 12:06:21 GMT

Hi, I'm having the same issues. Every day or two the connection slows and usually stops, the hub still has Internet connection and the devices are still connected to it, but they have no Internet connection. I have to frequently restart it.

It affects all connected devices, phones, TV, Xbox, laptop. Can happen even when I'm in the same room as the hub so it's not just weak wifi signal either. Surely there is some sort of fix for this by now?

Re: Smart 4G Hub keeps dropping signal

Rach_H — Thu, 19 Feb 2026 15:19:04 GMT

Hi @Eb1234556,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having with your connection. I'd recommend reaching our to our Technical team so they can take a look into why this is happening and work to get this resolved for you.

Rach