topic Re: Unable to join EE public wifi. in Mobile Broadband

Unable to join EE public wifi.

Racsoc92 — Tue, 11 Mar 2025 10:45:00 GMT

I have an EE broadband contract which works fine in my home, has been set up, is active, no problems.

I am trying to opt-in to the EE hotspots out in public, and have tried multiple devices, multiple hotspots and on different days. I am able to log in to the website, so my username and password are not the issue.

Whenever I try to "opt-in" it says "Sorry, we weren't able to opt you in. Refresh and try again or come back later.". I have tried on different days etc and still get this issue (screenshot below).

Does anyone have any suggestions?

Re: Unable to join EE public wifi.

XRaySpeX — Tue, 11 Mar 2025 13:31:20 GMT

What is the name of the EE BB plan are you on including its speed?

Re: Unable to join EE public wifi.

Racsoc92 — Wed, 12 Mar 2025 11:41:46 GMT

Full Fibre 500

Re: Unable to join EE public wifi.

Peter_W — Wed, 12 Mar 2025 13:59:00 GMT

Thanks for confirming that for us, @Racsoc92.

When you're logging in with this email address and password, is it showing all of the details and bills for your broadband contract, or just the mobile details?

Is it before or after logging into the WiFi portal that you're being asked to opt in, too?

Peter

Re: Unable to join EE public wifi.

Racsoc92 — Mon, 31 Mar 2025 11:08:52 GMT

I 've logged in on various networks (work, public, home, phone) using my details to this page:

https://ee.co.uk/plans-subscriptions/eewifi

But always get the error I've screenshotted above. This is me trying again many weeks after intially having problems and it's still recurring.

Re: Unable to join EE public wifi.

Leanne_T — Mon, 31 Mar 2025 14:12:29 GMT

Hi @Racsoc92

Thanks for coming back to us.

I am sorry this is still happening, to get the error looked into and check why this is not working please call us and the team will be happy to help.

Please see the Contact Us page for ways to get in touch.

Leanne.