topic Re: EE Mobile Broadband Device - Comp in Mobile Broadband

EE Mobile Broadband Device - Comp

Kezza_8212 — Fri, 28 Feb 2025 12:56:49 GMT

When trying to connect to my wi -fi a new setting has appeared with my wi-fi name followed by comp

I have not noticed this previously and do not know what it is. My internet also keeps losing connection and then showing as connected with no connection to the internet making me think that potentially I may have an unwanted visitor to my system. The device has been restarted numerous times along with a full factory reset but this is still happening. Any ideas? Also causing huge issues for me with the connectivity of the device overall as I work full time from home and so far today have lost over 2 hours trying to sort the issue with connectivity.

Re: EE Mobile Broadband Device - Comp

19Lewis99 — Fri, 28 Feb 2025 13:40:37 GMT

I think there might be a connection outage...I have the same issue. I don't have a comp name on my WiFi settings (I don't know what that is if I'm completely honest) however my Internet is acting in the same way "Connected without Internet". Restarted the router done all the roles lol but still no connection...I've noticed this has happened before so keep that in mind. We'll have to wait and see! Hopefully it'll be fixed sooner rather than later👍🏻

Re: EE Mobile Broadband Device - Comp

Kezza_8212 — Fri, 28 Feb 2025 13:59:04 GMT

Becoming silly now the amount it seems to be happening. Pay £50 a month as can't get normal internet where I live.

Where I say comp after the name I mean when you try to connect a device to wifi you get a list of available networks to join. I can see my network name with - comp after it as well as my normal network. Like it has been duplicated for some reason.

Re: EE Mobile Broadband Device - Comp

XRaySpeX — Fri, 28 Feb 2025 14:47:21 GMT

@Kezza_8212 : What EE router & WiFi extenders do you have (read label or post a pix)?

It sounds to as tho' you are on fixed Home BB, not mobile, & the router is showing its Compatibility network SSID as well as its main network.

Re: EE Mobile Broadband Device - Comp

Kezza_8212 — Fri, 28 Feb 2025 14:52:23 GMT

Hi @XRaySpeX its the EE Smart Hub 5G router HH20c

Re: EE Mobile Broadband Device - Comp

XRaySpeX — Fri, 28 Feb 2025 14:57:24 GMT

Ah, OK, that is a mobile router. Maybe they too have a Compatibility mode. Have a look among its Wireless Settings.

Re: EE Mobile Broadband Device - Comp

Kezza_8212 — Fri, 28 Feb 2025 15:28:02 GMT

Thank you, so it doesnt look like its a hacker tagged onto my device. So much for plug in and go lol. Thank you again for your help re the comp profile. Just need to sort out why the connection keeps dropping.

Re: EE Mobile Broadband Device - Comp

Kezza_8212 — Fri, 28 Feb 2025 15:28:33 GMT

Thank you, so it doesn't look like its a hacker tagged onto my device. So much for plug in and go lol. Thank you again for your help re the comp profile. Just need to sort out why the connection keeps dropping.

Re: EE Mobile Broadband Device - Comp

XRaySpeX — Fri, 28 Feb 2025 16:10:24 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: EE Mobile Broadband Device - Comp

Debbie_G — Fri, 28 Feb 2025 18:13:04 GMT

Hi @Kezza_8212.

Welcome to the community.

If you're continuing to experience issues with your connection, please check the Service Status Checker to see if there are any network issues that may have been reported.

If nothing is showing you can report the problems you are having and the network team will get this looked into and keep you updated via text or email.

Debbie