topic Re: EE Smart 4G Hub Dual Band Router blocking computer in Mobile Broadband

EE Smart 4G Hub Dual Band Router blocking computer

RafeB — Mon, 24 Feb 2025 17:16:47 GMT

A few days ago I moved the router because it was in the way and since it's been plugged back in, I can't use my computer without having a VPN on. Google, discord and most apps just don't launch or connect without the VPN. The VPN also causes the connection to be even worse than it already is causing me to spend hours connecting to everything.

Re: EE Smart 4G Hub Dual Band Router blocking computer

XRaySpeX — Mon, 24 Feb 2025 17:43:49 GMT

@RafeB : What does the connection status page say?

Re: EE Smart 4G Hub Dual Band Router blocking computer

RafeB — Mon, 24 Feb 2025 22:01:59 GMT

On what?

Re: EE Smart 4G Hub Dual Band Router blocking computer

XRaySpeX — Mon, 24 Feb 2025 22:35:42 GMT

On the router. Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover.

Re: EE Smart 4G Hub Dual Band Router blocking computer

RafeB — Mon, 24 Feb 2025 22:43:06 GMT

is this what you meant?

I do live in the middle of nowhere so the WiFi is temperamental but for the 3 years I've lived here it's never done this

Re: EE Smart 4G Hub Dual Band Router blocking computer

XRaySpeX — Mon, 24 Feb 2025 22:50:43 GMT

Yes, as it confirms you are connected to EE's mobile network, albeit with a weak signal. Your apps should be getting on to the Net.

Re: EE Smart 4G Hub Dual Band Router blocking computer

RafeB — Mon, 24 Feb 2025 22:57:49 GMT

The problem seems to be that the WiFi is blocking my computer though e.g. if I join a discord call, if says connecting and nothing happens but as soon as the VPN is on, it connects this also happens in games and apps

Re: EE Smart 4G Hub Dual Band Router blocking computer

XRaySpeX — Mon, 24 Feb 2025 23:08:26 GMT

What WiFi is blocking access? The above status says both WiFi bands are connected to the router.

Re: EE Smart 4G Hub Dual Band Router blocking computer

RafeB — Mon, 24 Feb 2025 23:13:08 GMT

That's what I'm here to find out

Re: EE Smart 4G Hub Dual Band Router blocking computer

XRaySpeX — Mon, 24 Feb 2025 23:21:46 GMT

You said "WiFI"! I'm trying to work out what you think WiFi is when you say it. What it is not is your router's connection to EE. That's a connection to a mobile network. Wifi is a connection of a device to a router. Your mobile router is providing that service to your devices.

Re: EE Smart 4G Hub Dual Band Router blocking computer

RafeB — Mon, 24 Feb 2025 23:43:23 GMT

Well I'd assume the router is the problem.

Maybe it has a firewall up but I don't know why it would suddenly happen after 3 years

Re: EE Smart 4G Hub Dual Band Router blocking computer

Alex_H — Tue, 25 Feb 2025 09:07:54 GMT

Hi @RafeB,

Can other devices still connect to the internet through your router, just not your PC? If you connect it via ethernet to test, are you able to connect or is it the same?

Have you been able to try a full reset of the router?

Alex

Re: EE Smart 4G Hub Dual Band Router blocking computer

RafeB — Wed, 26 Feb 2025 10:16:08 GMT

Everything can connect and my pc is on ethernet and is connected but it's like the WiFi is blocking stuff on my pc