topic Re: Linking ee mobile account to broadband account in app in Mobile Broadband

Linking ee mobile account to broadband account in app

HywelGriff1 — Fri, 14 Feb 2025 10:37:37 GMT

I can link my mobile account to broadband account in the web system but not in the EE App. Just says it's having trouble connecting but doesn't seem to ever work

Any ideas?

Re: Linking ee mobile account to broadband account in app

XRaySpeX — Fri, 14 Feb 2025 10:49:40 GMT

You don't need to link your mobile router in 2 places. It's all the same thing.

If you link your mobile router in your online MyEE a/c then it's already linked when you come to the app & all you need do is log in.

Re: Linking ee mobile account to broadband account in app

Profile closed — Fri, 14 Feb 2025 11:15:47 GMT

@XRaySpeX

Where does the “mobile router” come into it?

Isn’t the OP simply saying he can’t add his mobile side to his broadband side in the app?

Neither can I.

Re: Linking ee mobile account to broadband account in app

XRaySpeX — Fri, 14 Feb 2025 11:42:17 GMT

@Profile closed : Raise your eyes & you'll see that this forum is for Mobile BB. If the OP has made a mistake in placement & just means a mobile phone (not appearing in his post) then my statement still holds.

If you can't link your mobile phone in the app then link it online.

Re: Linking ee mobile account to broadband account in app

Profile closed — Fri, 14 Feb 2025 14:59:17 GMT

@XRaySpeX

Fair point. Apologies.