topic Re: Not using my broadband for 3 months in Mobile Broadband

Not using my broadband for 3 months

RamaputleM0701 — Thu, 06 Feb 2025 19:22:34 GMT

I moved from my previous address 3 months ago and haven't been using my broadband as there is no socket to insert the cables. So the current address there is WiFi. How can I continue using my broadband or is there a way my contract can be changed to phone WiFi. Or data instead of broadband or does the store have WiFi routers that do not need plugging in the wall sockets.

Re: Not using my broadband for 3 months

bigrob — Thu, 06 Feb 2025 19:44:50 GMT

This is very confusing.

Did you notify EE you were moving to a new address and see about switching your broadband to the new address? Or did you just take your EE router with you and think you could just plug it in at the new property?

You say the property has WiFi - who is supplying that?

Re: Not using my broadband for 3 months

RamaputleM0701 — Thu, 06 Feb 2025 20:44:05 GMT

I didn't notify EE ,I just took it with me thinking it would just work in my new. Didn't know I had to notify them when I moved. WiFi supplied by another network provider.so I'm unable to connect my broadband.

Re: Not using my broadband for 3 months

bigrob — Thu, 06 Feb 2025 21:01:10 GMT

You need to phone Customer services and speak to them to get the broadband sorted at the new property.

Re: Not using my broadband for 3 months

Chris_B — Thu, 06 Feb 2025 21:22:10 GMT

@RamaputleM0701 You might want to read THIS