topic Re: my domain and email blocked suddenly! in Mobile Broadband

my domain and email blocked suddenly!

timg6snl — Sun, 02 Feb 2025 15:24:49 GMT

I have been using EE mobile broadband for a while now, but today my domain name is blocked so can no longer access website or email services I been using for years! The domain is www.timag.co.uk and is hosted with siteground. I cant even ping the domain name via EE. It works ok with another provider. I have tried to phone but just sit in que for ages. I need this resolved urgently.

Re: my domain and email blocked suddenly!

XRaySpeX — Sun, 02 Feb 2025 15:47:39 GMT

It seems unlikely for that site but it might be Content Lock blocking it. Have you removed it?

Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: my domain and email blocked suddenly!

Rach_H — Mon, 03 Feb 2025 11:24:34 GMT

Hi @timg6snl,

Welcome to the Community!

I'm sorry to hear about the issues you've been having. Can you let me know what kind of phone you're using and which browser this is impacting?

Rach

Re: my domain and email blocked suddenly!

timg6snl — Mon, 03 Feb 2025 13:02:47 GMT

see this thread for more info and by all means get involved.

https://community.ee.co.uk/t5/Mobile-Services/EE-Blocked-Siteground-Websites/m-p/1503004#M50014