topic 5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections in Mobile Broadband

5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections

scwilson — Sat, 25 Jan 2025 18:20:42 GMT

Hi all,

So I've had my 5GEE router for almost 3 years now. I believe it is an EE badged Zyxel NR5103.

I've had 5G quite happily for several years (after disconnecting the annoying fan inside) until a day or so ago it dropped to 4G (green lights on the top as opposed to blue lights).

I checked the system log through the web interface and noticed a firmware update was logged as completed on 23rd January 2025 in the early hours of the morning for version "5GEE_Router_V01.15".

I know the sim in the router is fine as I removed and tried in my 5G phone and picked up a strong 5G signal straight away.

Has anybody else noticed this?

I can't see a way of changing the firmware version on it so was pondering just replacing with a new TP-Link Archer NX200 5G router (or other) or persist in trying to fix this but not sure what I can do as it is all locked down?

Thanks,

Scott

Re: 5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections

Ali_A — Sun, 26 Jan 2025 13:37:28 GMT

Hi @scwilson

Thanks for testing the SIM card before reaching out.

Have you tried the first step of resetting the router?

Ali

Re: 5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections

scwilson — Thu, 30 Jan 2025 07:34:26 GMT

Hi,

Yes I reset the router. This does not revert the firmware to its original version however so clearly it is a recent firmware update issue. All of my settings are default anyway.

Any suggestions? Can EE check on this please?

Thanks,

Scott

Re: 5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections

Michael_D — Thu, 30 Jan 2025 12:42:13 GMT

Hi @scwilson

If there has been a firmware update, there wouldn't be an option to revert back to the previous version.

As there is 5G signal showing when the SIM is in the phone, it would be best to speak to our tech guides so they can run some diagnostics on the router itself and see if they can get the 5G working as it should be.

Michael

Re: 5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections

scwilson — Wed, 05 Feb 2025 20:30:34 GMT

Thank you, how do I arrange this?

Re: 5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections

Debbie_G — Thu, 06 Feb 2025 09:14:07 GMT

Hi @scwilson.

If you get in touch by calling 150 from an EE Mobile or 07953 966 150 from any other phone, our tech guides will be able to get this looked into for you.

Debbie

Re: 5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections

scwilson — Fri, 07 Feb 2025 14:37:49 GMT

I called the tech guides and spoke to Alex who was excellent. He checked my account and for some reason the sim card provisioned for my 5GEE router in December/January was set to a mobile plan. He swapped it to a broadband plan since I was using it as part of a home broadband solution and pretty much straight away the 5G lights turned blue.

Fixed!

Re: 5GEE router latest firmware upgrade (5GEE_Router_V01.15) prevents 5G connections

Katie_B — Fri, 07 Feb 2025 14:52:30 GMT

That's great to hear @scwilson.

Thanks for letting us know this is now resolved.

Katie