topic Re: Re: EE 4g/5g won’t allow echo to connect in Mobile Broadband

Re: EE 4g/5g won’t allow echo to connect

SimonL13 — Mon, 15 Apr 2024 09:15:57 GMT

We just received our EeE Smart 4G hub and having the same issues. Has a solution been found?

Re: Re: EE 4g/5g won’t allow echo to connect

SimonL13 — Mon, 15 Apr 2024 09:21:00 GMT

Please can you help. I have formally complained to EE about it being able to connect a number of devices- weather station, internet radio, echo dot. All different makes that connected to EE when on wired connection now with sim 4G connection nothing! 😞 how can I get help please?

Re: Re: EE 4g/5g won’t allow echo to connect

SimonL13 — Mon, 15 Apr 2024 09:28:48 GMT

Having the same issue with a number of devices very disappointing and no help from EE. Have started formal complaint

Re: Re: EE 4g/5g won’t allow echo to connect

SimonL13 — Mon, 15 Apr 2024 09:49:18 GMT

Hi Mustrum, we just switched to an EE 4G smart router last week. Laptop and phones connect fine but a number of ancillary devices- echo, weather station, Bose internet radio cannot connect. Unfortunately EE not seemingly able to help! Any suggestions where I might start to look gratefully received. Previously all devices connected to hard wired EE router

Re: Re: EE 4g/5g won’t allow echo to connect

XRaySpeX — Mon, 15 Apr 2024 11:17:05 GMT

@SimonL13 : You probably need to temporarily switch the mobile router to the 2.4 GHz WiFi band only. These smart home devices often can't do 5 GHz.

Re: Re: EE 4g/5g won’t allow echo to connect

SimonL13 — Mon, 15 Apr 2024 12:08:13 GMT

Thanks. I did disable /switch off the 5 GHz and still problem persists! So I switched back on to dual mode