topic Re: Activating SIM card in Mobile Broadband

Activating SIM card

tasha_perrett23 — Sun, 05 Jan 2025 10:26:43 GMT

Hello, I am trying to activate my new sim card but whenever I put the serial number in, it says something went wrong. Please help

XRaySpeX — Sun, 05 Jan 2025 10:34:32 GMT

What Serial No. into what? Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

SIMs shouldn't need activating in UK.

tasha_perrett23 — Sun, 05 Jan 2025 10:35:53 GMT

Well my 4G isn't working and it's not letting me call people

Peter_W — Mon, 13 Jan 2025 15:19:03 GMT

Good morning @tasha_perrett23, welcome to the EE Community 😊

Could you please just let us know a bit more about the SIM you've received here?

Is this a brand new connection with us, have you upgraded an existing number, or have you requested a new SIM for an existing line you have with us?

Peter