https://community.ee.co.uk/t5/Mobile-Broadband/5G-Wifi-hub-problems/m-p/1488526#M32605 <P>Hello, I’m having multiple problems with my 5G Wifi box.</P><P>1. I have it plugged in at all times, and yet the power light is constantly flashing as if I have less than 20% battery.</P><P>2. The connection keeps dropping out. The box will be connected for anything from a few minutes to a few hours (with flashing power light), then drop, and when I look at the lights, they’re all off except the flashing power light. I then have to reset the box to force it to reconnect. (It actually literally did it as I was typing this, about 10 minutes after I reset it.)</P><P>is there anything I can do to fix this? It’s making the box unusable as when I do manage to get a connection at all, it doesn’t last very long.</P> Tue, 24 Dec 2024 00:06:12 GMT bun-548 2024-12-24T00:06:12Z https://community.ee.co.uk/t5/Mobile-Broadband/5G-Wifi-hub-problems/m-p/1488526#M32605 <P>Hello, I’m having multiple problems with my 5G Wifi box.</P><P>1. I have it plugged in at all times, and yet the power light is constantly flashing as if I have less than 20% battery.</P><P>2. The connection keeps dropping out. The box will be connected for anything from a few minutes to a few hours (with flashing power light), then drop, and when I look at the lights, they’re all off except the flashing power light. I then have to reset the box to force it to reconnect. (It actually literally did it as I was typing this, about 10 minutes after I reset it.)</P><P>is there anything I can do to fix this? It’s making the box unusable as when I do manage to get a connection at all, it doesn’t last very long.</P> Tue, 24 Dec 2024 00:06:12 GMT https://community.ee.co.uk/t5/Mobile-Broadband/5G-Wifi-hub-problems/m-p/1488526#M32605 bun-548 2024-12-24T00:06:12Z https://community.ee.co.uk/t5/Mobile-Broadband/5G-Wifi-hub-problems/m-p/1488551#M32606 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4645684">@bun-548</a></SPAN>&nbsp;<BR /><BR />Welcome to the Community.&nbsp;<BR /><BR />Sorry to hear about your 5G WIFI box facing an issue.&nbsp;<BR /><BR />First step is to perform a factory reset on the box to see if that works.&nbsp;<BR /><BR />If you're still facing a problem after that you'll need to call Customer Service so the technical team can investigate further if there is a physical fault.&nbsp;<BR /><BR />Ali</P> Tue, 24 Dec 2024 08:46:52 GMT https://community.ee.co.uk/t5/Mobile-Broadband/5G-Wifi-hub-problems/m-p/1488551#M32606 Ali_A 2024-12-24T08:46:52Z