topic Re: EE APN applied, connected but no data in Mobile Broadband

EE APN applied, connected but no data

ChrisMinto — Sun, 15 Dec 2024 17:22:32 GMT

Hi, hope someone can help

I have a contract EE SIM (tested and working in EE modem). I've put it in a Teltonika TRM240 USB modem with aerial. It connects to EE LTE, the access point is applied, but no data is passed to the PC. What's the last step to make this a success?

Attached is the profile from an AT command tester and the view from Windows showing we have connection? Why no data... What am I missing!

Thanks!!

Re: EE APN applied, connected but no data

XRaySpeX — Sun, 15 Dec 2024 17:30:52 GMT

Can't read that. Post just the page with the APN settings. I think I can just see the APN name.

Re: EE APN applied, connected but no data

ChrisMinto — Sun, 15 Dec 2024 17:51:22 GMT

Thanks @XRaySpeX , the APN details I've used are:

Name EE Internet
APN everywhere
User eesecure
Pass secure
Authentication PAP

Appreciate the help.

Re: EE APN applied, connected but no data

XRaySpeX — Sun, 15 Dec 2024 17:59:21 GMT

Looks OK!

Re: EE APN applied, connected but no data

ChrisMinto — Sun, 15 Dec 2024 18:08:27 GMT

Yes! And it reports the APN is applied (which it doesn't if I mod it). So why no internet? Is there something special EE need to do if it's not one of their modems? Or is there another step I need...

Re: EE APN applied, connected but no data

XRaySpeX — Sun, 15 Dec 2024 18:22:29 GMT

@ChrisMinto : No, you can put an EE SIM into any mobile router.

Perhaps post those 3 pix individually & bigger & I might be able to see them & glean something.

Re: EE APN applied, connected but no data

ChrisMinto — Sun, 15 Dec 2024 18:33:48 GMT

Sorry - I see you can't zoom in - here they are individually - the AT tester is the key one I think.

Re: EE APN applied, connected but no data

ChrisMinto — Tue, 17 Dec 2024 08:17:03 GMT

Still no success - spoke to the hardware manufacturer Teltonika who suggested that some providers placed the connections in a "private network" - the problem appears to be SIM side.

Any suggestions?

Re: EE APN applied, connected but no data

Matt_124 — Tue, 17 Dec 2024 12:33:06 GMT

Try retyping the password and then changing the IP Type to IPV4 to see if that changes anything?

Re: EE APN applied, connected but no data

chistery — Tue, 17 Dec 2024 13:32:45 GMT

Can you change the wifi to public?

Something like...

https://support.microsoft.com/en-gb/windows/make-a-wi-fi-network-public-or-private-in-windows-0460117d-8d3e-a7ac-f003-7a0da607448d

Re: EE APN applied, connected but no data

ChrisMinto — Tue, 17 Dec 2024 13:55:50 GMT

Thanks - will try these and report back!

Re: EE APN applied, connected but no data

ChrisMinto — Wed, 18 Dec 2024 11:17:11 GMT

Hi @Matt_124

Forcing IPV4 was unsuccessful, it rejects the APN, only seems happy to connect on "IP Type: Default"

Connects but doesn't serve data.

Re: EE APN applied, connected but no data

ChrisMinto — Wed, 18 Dec 2024 11:18:13 GMT

@chistery thanks, but that only an option for WiFi. The device isn't a hot spot. It's just a USB modem with aerial. The default is "Private LTE network" but there's no way to change it.

Re: EE APN applied, connected but no data

ChrisMinto — Wed, 18 Dec 2024 17:29:38 GMT

Tried it today on a Windows 10 PC in case there was something going on there.

Same story "EE (LTE) Connected" - yes! APN Activated - yes!

But on the Browser "No Internet"

"Troubleshooting" couldn't identify the problem.

Any tips on firewall? It's all I've got left...

Re: EE APN applied, connected but no data

Ali_A — Thu, 19 Dec 2024 10:01:28 GMT

Do you have any ethernet cable plugged in to the ethernet port @ChrisMinto?

If so can you unplug it and then try to browse internet? If not, try and disable the ethernet port temporarily.

From your images it looks like the PC is trying to connect through the ethernet port rather than the USB modem, even though you have set it as default.

Ali

Re: EE APN applied, connected but no data

ChrisMinto — Thu, 19 Dec 2024 10:52:50 GMT

That's brilliant @Ali_A - I had unplugged my USB-Windows connection but still had a local LAN connection (not on internet) - removing that and doing a network restart seemed to work - that's terrific. Messy but terrific - thank you!

Re: EE APN applied, connected but no data

Ali_A — Thu, 19 Dec 2024 11:03:55 GMT

That's great news @ChrisMinto

Thanks for getting back to us with the outcome.

Glad this resolved the network block you were facing!

Ali

Re: EE APN applied, connected but no data

ChrisMinto — Thu, 19 Dec 2024 11:05:39 GMT

@Ali_A Been driving me crazy for over a month on and off trying to resolve it.

Re: EE APN applied, connected but no data

ChrisMinto — Thu, 19 Dec 2024 11:15:14 GMT

@Ali_A do you know where that config item is held in Windows? I do need to use my LAN to connect to hardware in the field - whenever I plug it back in I lose Internet - how do I tell Windows it's being silly?

Re: EE APN applied, connected but no data

chistery — Thu, 19 Dec 2024 11:26:46 GMT

Is your ethernet connection getting an IP address from something in your network? If it's configured with a default gateway, it probably conflicts with your USB device iP config, and then your PC will try and send traffic to the internet via the ethernet and fail.