topic Mobile Broadband 4G Dongle Repaired, Now My Password to its Page Doesn't Work in Mobile Broadband

Mobile Broadband 4G Dongle Repaired, Now My Password to its Page Doesn't Work

Sonsanchi — Sun, 01 Dec 2024 04:48:20 GMT

Hello, my EE Alcatel 4G dongle has been repaired and now when I try to log in to its EE 4G page, where I can check status, texts and so on, the password that I used before the repair no longer works. I'll be grateful for advice, thank you.

Re: Mobile Broadband 4G Dongle Repaired, Now My Password to its Page Doesn't Work

Sonsanchi — Sun, 01 Dec 2024 05:13:01 GMT

Apologies. I have solved the matter, though it may help others: on the inner cover of the back of the dongle, when removed, there is a password there, and that got me into the EE 4G page, and then I was asked to make a new password, using the one from the dongle's inner cover as the "current password", and then typing the new password of my choice and confirming it.

Re: Mobile Broadband 4G Dongle Repaired, Now My Password to its Page Doesn't Work

Lesley_W — Sun, 01 Dec 2024 10:26:03 GMT

Hi @Sonsanchi

Thanks for coming to our community.

I'm pleased you got sorted and thanks for sharing what worked so it can help others 🙂

Lesley