topic Re: Moving into an area with poor 5G reception in Mobile Broadband

Moving into an area with poor 5G reception

calciumcalvin — Sun, 24 Nov 2024 09:29:03 GMT

I just moved into my new house and the very first problem we notice is that we can only got 2 bars of signal in the house everywhere, can't get any higher. The connection kept dropping, like once an hour. We still got almost 6 months of contract. As there is broadband coverage in the area, can we switch to broadband instead of 5G.

Re: Moving into an area with poor 5G reception

Northerner — Sun, 24 Nov 2024 10:04:54 GMT

Hi @calciumcalvin

They are two different products. You can speak to EE CS on 150 and see what deals can be offered.

Thanks

Re: Moving into an area with poor 5G reception

bristolian — Sun, 24 Nov 2024 12:05:08 GMT

There's nothing inherently wrong with "only 2 bars", can you elaborate on what you mean by the connection dropping? Are you reporting that mobile network service is disappearing in its entirety?

Were these problems evidence when you first viewed your new home?