topic Re: 4g home broadband cuts out for a few minutes at random in Mobile Broadband

4g home broadband cuts out for a few minutes at random

ChrisBristol — Wed, 20 Nov 2024 15:09:19 GMT

I have an EE 4g router (HH10E) and SIM card. Maybe once or twice a day it just stops working. No obvious reason why, but it usually starts up again within a few minutes without any other intervention.

I was using the internet just now and the router started flashing green instead of constant turquoise. I had to reboot it and it then worked.

I live in an area where there is no fibre, so 4g is my only option.

Can anyone help?

Re: 4g home broadband cuts out for a few minutes at random

TimLau — Thu, 21 Nov 2024 06:30:11 GMT

I have the same problem as yours. I have subscribed to the mobile broadband for about a month. The router states NO SIM a few times a day and I gotta reboot the router.

I am not always at home and the router is connected to some other smart devices like the boiler and lights causing quite some inconvenience to me.

Re: 4g home broadband cuts out for a few minutes at random

Peter_W — Thu, 21 Nov 2024 11:57:55 GMT

Good morning @ChrisBristol, welcome back to the Community 😊

Normally flashing green would indicate that your router is starting up and first connecting to 4G, so it sounds like it may be rebooting, or shutting down, of its own accord.

Have you tried resetting this using a PIN or paperclip in the small hole at the back?

Also @TimLau is it the same model, the HH10E, that you're using as well? If it is I'd definitely recommend this same reset too.

Peter

Re: 4g home broadband cuts out for a few minutes at random

MikeTaku111 — Thu, 21 Nov 2024 12:07:44 GMT

Hi there, I think your EE 4G router may be dropping due to signal issues or glitches. To solve this issue you can try placing it near a window, checking the SIM card, or updating the firmware, or you can also try an external antenna. However, If the issue still persists, test another router, hopefully, the issue will be resolved.

Thank You.

Re: 4g home broadband cuts out for a few minutes at random

TimLau — Thu, 21 Nov 2024 18:29:30 GMT

@Peter_W Thanks for your advice. I reset the router but it doesn't help. To be even worse, it indicates "NO SIM". I tried other EE sim and taking the SIM out and in a few times. Now it works with a solid green. The router is all the time at the same location. Anyway, I will take the router to the physical store and see if they can help me with it.

Re: 4g home broadband cuts out for a few minutes at random

Leanne_T — Fri, 22 Nov 2024 10:39:19 GMT

Hi @TimLau

Thanks for coming back to us.

Please let us know how you get on after visiting the EE Store to get the router looked into.

Speak soon 🙂

Leanne.

Re: 4g home broadband cuts out for a few minutes at random

TimLau — Sun, 29 Jun 2025 14:23:50 GMT

I sent it back for repair twice and they probably changed another refurbished one to me. Anyway, it doesn't work as it promised. Sometimes, the upload speed is only 0.09 mbps. I am using both EE for my mobile and the sim router. The mobile ran slow but about 1 mbps. Both of them are placed side by side.