topic Re: Netflix on 4G EE router in Mobile Broadband

Netflix on 4G EE router

AB20001 — Fri, 08 Nov 2024 08:05:32 GMT

Just connected my 4G router. Currently regretting the move to EE. Can't load Netflix on my Sony Bravia. Can connect to Netflix on my other devices but not the TV. I still have the Gigaclear connection which I have tried and it all works fine . Go back to EE router and I get a can't connect code. I have done the on and off thing many times.Can anyone help before I pack it all up and send it back. Thank you

Re: Netflix on 4G EE router

Linzi_H — Fri, 08 Nov 2024 14:54:27 GMT

Hi @AB20001

Welcome to the community.

I know it's not much fun when things aren't working as expected.

What router are you using?

Is it only Netflix you are struggling to connect to on the TV?

Whilst connected to the router with another device, can you access Netflix?

Linzi

Re: Netflix on 4G EE router

Matt_124 — Fri, 08 Nov 2024 19:42:21 GMT

Can be an IP address issue due to how the default settings are on the Router.

It is worth trying to change the IP settings from IPV4V6 to IPV4 Only in the "Profile Management" section of the Router's admin settings.

Create a new profile with a different name and fill it out with all of the same details from the Default, except change it to ipv4 and then save, then Set it as default.

Then restart the router and see if it solves the issue.

Re: Netflix on 4G EE router

EssexBoyEE — Sat, 09 Nov 2024 00:00:28 GMT

What @Matt_124 suggests above should solve your issue, the only other thing I would add, which may or may not help, is when your adding a new APN Profile on your Router also set the Authentication to PAP.

Re: Netflix on 4G EE router

AB20001 — Sat, 09 Nov 2024 03:10:28 GMT

Hi,I have the 4g home router. It's is only Netflix that won't connect. Prime etc all work fine.

Thanks

Re: Netflix on 4G EE router

AB20001 — Sat, 09 Nov 2024 03:12:22 GMT

Hi Thanks for the advice. This is deep for me. Will need to research how to do this. I think this is what annoys me . I just want plug and play. I will try your suggestions. Tha k you for replying

Re: Netflix on 4G EE router

AB20001 — Sat, 09 Nov 2024 03:13:34 GMT

I will give it a go. Thanks

Re: Netflix on 4G EE router

Matt_124 — Sat, 09 Nov 2024 04:01:18 GMT

Should come up something like this, this shows how I set it up for a friend. The name at the top is irrelevant, I just called it PS5 as that was their main issue.

Before:

After:

Re: Netflix on 4G EE router

AB20001 — Sat, 09 Nov 2024 07:13:07 GMT

Hi Matt_124. Unfortunately I can see you photos. Just triangles

Re: Netflix on 4G EE router

Katie_B — Sat, 09 Nov 2024 10:02:09 GMT

Hi @AB20001.

The images have been approved.

Are you able to view them now?

Katie

Re: Netflix on 4G EE router

AB20001 — Sat, 09 Nov 2024 15:20:27 GMT

Yes I see them now thanks

Re: Netflix on 4G EE router

AB20001 — Sun, 10 Nov 2024 06:24:30 GMT

I have now accessed.the router. Easier than I thought. I cannot find a page for profile management or any of the settings in your picture. Is this because I am looking on a phone not a laptop.

Thanks

Re: Netflix on 4G EE router

Matt_124 — Sun, 10 Nov 2024 15:02:15 GMT

If you look through the various tabs, it may be under something to do with data connection or advanced settings, I can't remember and can't access one currently as I am away.

It should then appear in the menu in the top left when you get into the appropriate section.