topic Re: Keep disconnecting in Mobile Broadband

Keep disconnecting

winl — Sat, 02 Nov 2024 06:38:13 GMT

The router is on but internet connection keep disconnecting. It pretty much disconnected when we get up every morning, we then need to reboot the router. During the day it disconnects each hour. Sometimes it reconnects back itself after a few minutes, sometimes it requires a reboot of the router. Anyway to fix this?

Re: Keep disconnecting

Leanne_T — Sat, 02 Nov 2024 12:40:52 GMT

Hi there @winl

Thanks for coming to the community.

Do you have any other EE devices?

If so, do you experience any signal problems with them in the same area?

Speak soon 🙂

Leanne.

Re: Keep disconnecting

winl — Sat, 02 Nov 2024 13:47:07 GMT

Hi I don’t have other EE device so I don’t know.

Re: Keep disconnecting

Leanne_T — Sat, 02 Nov 2024 13:58:26 GMT

No problem, thanks for coming back to me @winl

If you enter your postcode into the Service Status Checker do we have any signal issues reported?

Leanne 🙂

Re: Keep disconnecting

winl — Sat, 02 Nov 2024 18:05:32 GMT

Network looks good in your area

Your network should be fine. If you’re still having problems, check your device or report the problem to us

so seems not a problem in my area

Re: Keep disconnecting

Leanne_T — Sun, 03 Nov 2024 08:39:59 GMT

Thanks for checking @winl

In this case, please get in touch with our tech guides. The team can run some troubleshooting and let you know what is needed to get this sorted.

You can find ways to get in touch with the team on the Contact Us page.

Please let me know how you get on.

Thanks 🙂

Leanne.