topic Re: 4 G Hub change from IPV 6 to IPV 4 in Mobile Broadband

4 G Hub change from IPV 6 to IPV 4

millsy56 — Wed, 23 Oct 2024 09:39:07 GMT

I can’t access certain apps and I’ve been told that it’s because the hub uses IPV 6 and not 4 , I have been into the hub control page but cannot see how it would be possible to do it .

Any ideas please ?

Re: 4 G Hub change from IPV 6 to IPV 4

XRaySpeX — Wed, 23 Oct 2024 16:19:46 GMT

What's the Profile page look like?

Re: 4 G Hub change from IPV 6 to IPV 4

millsy56 — Wed, 23 Oct 2024 16:30:11 GMT

Re: 4 G Hub change from IPV 6 to IPV 4

XRaySpeX — Wed, 23 Oct 2024 18:53:34 GMT

Thanks, but I can't read the R hand side of the page, which is the important bit. It's far too faint!

Re: 4 G Hub change from IPV 6 to IPV 4

millsy56 — Wed, 23 Oct 2024 18:57:14 GMT

No problem I will type it out shortly .

Re: 4 G Hub change from IPV 6 to IPV 4

XRaySpeX — Wed, 23 Oct 2024 18:58:41 GMT

Can't you highlight it all so it comes out readable?

Re: 4 G Hub change from IPV 6 to IPV 4

millsy56 — Wed, 23 Oct 2024 19:28:18 GMT

Profile name : internet (default)

Dial number : *99#

APN : everywhere

IP type : IPv4v6

Username : eesecure

Password : secure

Protocol : PAP

not only am I having problems to certain apps eg: banking and newspaper etc I cannot connect to my home alarm via my alarm system app .

thanks

Re: 4 G Hub change from IPV 6 to IPV 4

XRaySpeX — Wed, 23 Oct 2024 19:58:26 GMT

EE's mobile network doesn't fallback to IPv4 nicely.

You need to edit that Profile so that IP type = IPv4, which should be in that dropdown, & then save it as default.

Re: 4 G Hub change from IPV 6 to IPV 4

millsy56 — Wed, 23 Oct 2024 20:10:46 GMT

It won’t let me edit as it’s greyed out so should I set up a new profile?

Re: 4 G Hub change from IPV 6 to IPV 4

XRaySpeX — Wed, 23 Oct 2024 20:12:43 GMT

Yes by taking a copy of the default Profile.

Re: 4 G Hub change from IPV 6 to IPV 4

millsy56 — Thu, 24 Oct 2024 09:29:25 GMT

Thank you very much for your help , I have access to my apps now apart from the alarm system via the app.

Do you have any idea why this is still not working?

Re: 4 G Hub change from IPV 6 to IPV 4

Leanne_T — Thu, 24 Oct 2024 15:29:50 GMT

Hi @millsy56

Thanks for trying @XRaySpeX's advice.

Have you tried deleting and reinstalling the camera app?

Do you get an error message when accessing the app?

Leanne.

Re: 4 G Hub change from IPV 6 to IPV 4

millsy56 — Thu, 24 Oct 2024 16:53:36 GMT

Hi Leanne,

it’s not a camera app but a Pyronix alarm with the Procontrol + app.

no I haven’t deleted and reinstalled it yet as it was working fine with the sky router that I had previously so I didn’t suspect the app to be honest.

But I will indeed try that next .

thank you

Re: 4 G Hub change from IPV 6 to IPV 4

Leanne_T — Fri, 25 Oct 2024 07:35:59 GMT

I am so sorry, totally my mistake it is indeed an alarm app that you mentioned @millsy56

If you could that would be great to see if the changes you have made have worked for the alarm app as well.

Please come back and let me know 🙂

Speak to you soon.

Leanne.

Re: 4 G Hub change from IPV 6 to IPV 4

millsy56 — Fri, 25 Oct 2024 12:50:33 GMT

I reinstalled the app but still not connecting, in fact the alarm panel is not polling to the cloud despite it having a connection with the 4 G hub and good signal strength?

Re: 4 G Hub change from IPV 6 to IPV 4

Leanne_T — Fri, 25 Oct 2024 14:56:25 GMT

Thanks for trying @millsy56

In this case, please get in touch with our technical support guides and they can get this looked into for you in more detail 🙂

Thanks.

Leanne.